Norway:

New requirement related to phone conversations and storing customer communication

On 1 April new requirements of the Securities Regulation come into force. All telephone conversation

(31.03.2011) On 1 April new requirements of the Securities Regulation come into force. All telephone conversations related to investment services must be made on a sound-recorded telephone, and procedures for documenting all customer communication must be in place.

As a result of the new regulations, DNB Markets will have all phone conversations recorded (including mobile telephones), together with SMS and e-mails. They will be stored for a minimum of three years.

The information is also available on www.dnb.no/agreements