Injury prevention and notification of damage in the event of bad weather

Is your business, commercial building or housing cooperative affected by «Amy»?

Man standing on a ladder with a rain jacket

Report the damage to us and do what you can to limit the damage. If you cannot check the damage yourself, ask a colleague, caretaker or neighbour for help.

There’s a big demand, so there might be a wait.

Report injury or damage here

If you had a damage – what do you do now?

Limit the damage as much as you can.
Report it digitally
Many have been affected by damages and we have to prioritise the hardest ones first. Therefore, there may be some waiting time.

Water damage

Move valuables up from the floor or in waterproof containers.
Turn off fuses for the flooded floor.
Do not use electrical equipment that has been under water until the electrician has checked it.
Document the damage with images or video.
Ensure good ventilation when the weather permits it.

As a business owner or board of directors:
You have a duty to take preventive measures, such as clearing away from what is in the water.

Power outages

Keep refrigeration and freezing systems closed to maintain the temperature.
Contact an electrician in case of problems after a power outage.
Do you smell or see discoloration in the fuse box? Call an electrician immediately.

For other help in the event of a power outage: contact the municipality.

Travel and delays

The travel insurance can cover extra expenses for accommodation and travel if the carrier is unable to collect the itinerary within 24 hours.
Please contact the carrier first.
Cancellations are not covered.

FAQs

When do I get a reply to the claim form?

What can I do myself to limit the damage?

Move fixtures and equipment up from the floor, if possible.
Do not pump out water too quickly – this can damage the building.
For smaller amounts of water, you can tear affected floors. But you should ideally tear as little as possible. Avoid going over expensive building parts such as baths, as this requires a professional assessment.

Air out the rooms, but don’t use heaters or fans – mould and mushrooms are thrifted in warm and humid surroundings.

I’m not reaching the building. What should I do?

When do we visit an appraiser?

Do we get everything covered that’s damaged?

Anything that has been injured as a direct result of the extreme weather recently will be covered under your insurance agreement.

There may be some restrictions, but you can talk to your case officer about this. It’s also important to remember that most people have an excess on their insurance. For a natural damage, there is a fixed excess of NOK 8000, which is common to all insurance companies in Norway. This will apply even if you have a lower excess for other types of damage in your insurance.

The building is inhabitable – what do we do?