Help with the corporate online bank
Here you’ll find what you need to get the most out of the corporate online bank
Many people have questions about
Add a new user
If you have administrator access in the online bank, you can create new users yourself. You can see who is an administrator on the right of the corporate online bank’s home page.
How to add a new user (2:06 mins, Norwegian)
How to do it:
The administrator logs in to the corporate online bank.
Click on Administration in the main menu. Under the tab ‘Privileges’, select Manage users
You can choose from four options. Select ‘Add a new user’
Enter the national identity number, the name of the user and your contact information.
All done – the new user has now been created!
Note! If the user you’re trying to add has not had their identity registered in DNB you’ll be advised of this and will be directed to another form to order identity registration. When the user has completed their identity registration, you can follow the steps above.
Change a user role
When the user has been created by an administrator, you can request that the person be assigned roles such as administrator and/or orderer.
How to change users (2:16 mins, Norwegian)
How to do it:
Go to Administration in the main menu. Under the tab ‘Privileges’, select Manage users
Then select ‘I want a user to be given administrator/orderer access (requires signature)’
Enter the user ID of the person whose role you want to change and fill out the rest of the form.
Tip! If you don’t know their user ID is, you can find this by clicking on Administration in the main menu and going to ‘Manage users’ under Privileges
We recommend that you sign using BankID for a quicker process.
You’ll receive a receipt for what you’ve ordered, and the agreement will be sent to you for eSigning, normally within one working day.
Note: Anyone can request this change (even a user), but the change requires a signature in accordance with the certificate of registration (Brønnøysund).
Privileges to the account
Administrators can assign privileges to accounts for users.
How to share rights in the corporate online bank (2:24 mins, Norwegian)
Do you only want to make a change for one user?
- Click on Administration in the main menu. Under the tab Privileges select Accounts
- Enter the user ID or name and click ‘Search’
Do you want to change multiple users’ rights on one account?
- Click on Administration in the main menu. Under the tab Privileges select Account privileges
- Select the account you want to change the rights for and click ‘Search’
- You can then change the rights for all users
Tip! If you cannot change the rights to a user, check if you’ve selected ‘All users - All accesses’. To change this, go to the menu option Administration. Under the tab Privileges, select Manage users. Here you can remove the tick next to ‘All users – All accesses’ and click Save.
When this tick is removed, you can assign rights to users.
Accountants
Authorisation is required to give or receive access to another company’s account. You can decide whether to give read-only access to the account, or whether the account can be debited in another online bank.
How to give authorisation in the online bank (0:52 mins, Norwegian)
How to do it:
Select Administration in the main menu. Under the tab 'Privileges', select Assign/Receive account authorisation
Fill out the information about the proxy or principal, the accounts the company will have authorisation to access, and which rights will be included in the authorisation.
We recommend that you sign using BankID for a quicker process.
eSigning is sent out after one working day. The authorisation will be ready one working day after the signing is complete
Tip! If you need to provide authorisation but don’t have corporate online banking, the other party must order this from their online bank.
There may be various reasons why you don’t have access to the online bank. Select the one that applies to you:
Log in to the private online bank to change the personal password, this only applies if you have your BankID from DNB
Log in with BankID mobile or Without BankID with code device
Select Settings and Change personal password
BankID
You can log in with BankID in two ways. You can switch between the two methods by clicking on ‘Select other BankID’.
With code device:
- Enter the 6-digit single-use code from the code device
- Enter your personal password consisting of at least 8 characters
With the BankID app:
- Click on the notification that appears on your phone to open the app. If you haven’t turned on notifications, you’ll need to open the app yourself
- Authorise the request in the app
- Go to the log in window in the online bank and enter your personal password consisting of at least 8 characters
BankID on mobile
How to log in with BankID on mobile:
Enter your 8-digit mobile phone number
Compare the reference in your web browser to the one that appears on your phone
Enter the 4-8 digit ID PIN that you created
Without BankID
You can only log in without BankID with a DNB code device
How to do it:
Choose the ‘Without BankID’ log in method
Enter the single-use code (6 digits) from the code device
Remember that you can also use BankID and BankID on mobile from another bank to log in to the corporate online bank
Forgotten user ID
If you’ve forgotten or don’t know what your user ID is, you can log in to your private online bank and switch to the corporate online bank. Please note that this is only possible when you’ve logged in with BankID/BankID on mobile.
You’ll find the button to switch between online banks in the right column when you’re logged in to your private online bank.
How to find your user ID:
Click on ‘Log in’ in the top right-hand corner. Enter your national identity number (11 digits)
Log in with BankID or BankID on mobile
Press the button ‘Corporate bank’. You’ll find it in the right column when you’re logged in to the private online bank
You’re now logged in to the corporate online bank and will find your user ID to the right of the home page under your name. It consists of two letters and five numbers (e.g. TB12345)
To log in to the corporate online bank, you’ll need your user ID (two letters and five numbers) and your BankID/BankID on mobile from any Norwegian bank. If you don’t have a BankID, you’ll need to use your own code device from DNB.
How to log in to the online bank (1:27 min)
Choose which log in method you use:
If you’ve forgotten or don’t know what your user ID is, you can log in to your private online bank and switch to the corporate online bank. You’ll find the button in the right column when you’re logged in to the private online bank.
Please note that this is only possible when you’re logged in with BankID/BankID on mobile.
How to find your user ID:
Click on ‘Log in’ in the top right-hand corner. Enter your national identity number (11 digits)
Log in with BankID or BankID on mobile
Press the button ‘Corporate bank’. You’ll find it in the right column when you’re logged in to the private online bank
You’re now logged in to the corporate online bank and will find your user ID to the right of the home page under your name. It consists of two letters and five numbers (e.g. TB12345)
Vouchers
How to find vouchers (2:43 mins, Norwegian)
How to do it:
Click on ‘Account’ in the main menu. Under the ‘Account information’ tab, select ‘New account information’/‘Recent transactions’
Select the relevant account and date and click ‘Display overview’