• Chatbot
  • Help and guidance
  • Find your DNB office
  • Make an appointment

Help with accounts

Here you’ll find answers to frequently asked questions and other useful tips about accounts and administrator access.

Many people have questions about

This is how you do it

Questions and answers

Accounts for children and young people

Questions and answers

Contact us

Customer Services - Retail

Call us on +47 915 04800

Opening times


Book an appointment with us

You can book an appointment to get advice on loans and insurance at one of our branches.

Book an appointment with us

Ask our chatbot

Our chatbot Aino is available to answer your questions 24 hours a day.

If you open a chat in the online bank and Aino doesn’t know the answer, you’ll be able to chat with an adviser during the customer service centre’s opening hours.

Wish to make a complaint?

Please get in touch and we’ll be happy to help.

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Notification of unacceptable circumstances

Unacceptable circumstances include circumstances that are in breach of legal rules (laws, regulations etc.), DNB’s written ethical guidelines (Code of Conduct) or ethical norms to which there is broad adherence in society.

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For customers who are deaf or hard of hearing

We are available through digital services such as chat and contact forms when you are logged in to the online bank, in addition to text message services.

If these services cannot be used, we can be contacted by telephone using Text telephone 149 (Telenor), Image interpretation service (NAV), and via our appointment booking form above.