Frequently asked questions
In that case you’ve probably turned off notifications on your mobile.
Open the BankID app and turn on notifications by tapping the message located on the home screen.
You’ll then get a shortcut into the app every time you need to approve a request.
Remember to select BankID (not BankID on mobile) when using the app.
If you are logging in with BankID app for the first time, you must select the app as a method.
Click on “Choose another BankID” under the one-time passcode field.
Select the desired code app in the list.
This choice will be remembered for next time.
Tap through and follow the instructions on your mobile phone.
You can easily move the BankID app to your new phone.
Download BankID app on a new phone.
Activate BankID app on a new phone with the BankID app on your old phone.
The BankID app is now ready on your new phone.
If you don’t have access to your old phone, you need to activate the app with BankID or BankID on your mobile phone.
BankID app
I have problems with:
Forgotten my personal password
If you have any other login options than BankID you can log in to the online bank and get a single-use password sent by text message.
Before logging in, you can check out this guide:
How to create a new personal password for BankID (PDF, Norwegian)
Log in to the online bank.
Go to “Settings” and select “BankID”.
Click on "New password" and follow the steps.
If you don’t have any other login options, you can call us on +47 915 04800 and we’ll be happy to help.
BankID is blocked
If you have your four-digit personal code, you can log in to the online bank by using the “Without BankID” method.
Go to “Settings” and select “BankID”.
Click on “New password” and follow the steps.
If you cannot log in, you can contact us on +47 915 04800 and we’ll help you.
Problems with your password
The code device is blocked
If you log in to the online bank, we can help you via chat. You can also get in touch with us on +47 915 04800.
The code device is lost or the battery has died
You can order a new code device by logging in to the online bank and starting a chat with us, or by using our order form.
If you cannot log in, you can contact us on +47 915 04800 and we’ll help you.
The old code device stops working shortly after you have ordered a new one. Old code devices can be recycled with small electrical appliances
Problems with the code device
BankID
I have problems with:
From 1 September, we will not be able to activate new access to BankID on mobile. This means that if you change mobile subscriptions, change SIM cards or buy a new mobile with eSIM after 1 September, you will also lose access to BankID on mobile.
Important information for those who use BankID on their mobile phone
From and including 1 September 2022, BankID on mobile will gradually be phased out and replaced by an app. This means that if you buy a new mobile, change subscriptions or SIM card after 1 September, you will also lose access to BankID on mobile
Important information for those who use BankID on their mobile phone
From and including 1 September 2022, BankID on mobile will gradually be phased out and replaced by an app. This means that if you buy a new mobile, change subscriptions or SIM card after 1 September, you will also lose access to BankID on mobile
BankID on mobile
I have problems with:
Personal code
If you have forgotten your personal code, and can log in to the online bank in another way, you can create a new personal code yourself.
Log in to the online bank using the link below.
Create a new personal code and confirm the change.
Your new personal code is ready for use after the next login.
If you cannot log in, you can call us on +47 915 04800 and we’ll help you.
The code device is blocked
If you log in to the online bank, we can help you via chat. You can also get in touch with us on +47 915 04800.
The code device is lost or the battery has died
You can order a new co