Question 1

Change my personal password for BankID

Accepted Answer

Your personal BankID password can be changed in two ways:

1. In the BankID app using ID check. See instructions

2. In the online bank by logging in with a personal code and code chip. You will then receive a one-time password by text message and can then create a new personal password.

If you need help changing your personal password, contact us at +47 915 04800 and we will help you.

Question 2

I want to block my BankID

Accepted Answer

If you suspect that someone has misused your identity and your BankID is compromised, you can block it in the online bank under Settings → BankID → Block BankID.

If you need help blocking your BankID, you can call us on +47 915 04800. We’re here to help you.

Question 3

I want to block my debit card

Accepted Answer

If your card is lost, it must be blocked immediately. You can block and replace your card in the online bank or in the mobile banking app.

In the online bank: Everyday banking and loans → Block or open cards → Choose card → Shortcuts → Block cards

In the mobile banking app: Go to more → Click on the card you want to block. Block cards → Confirm.

If you need help blocking your card, you can start a chat with us, or call us on +47 915 04800 and we’ll help you.

Question 4

My payment has stopped

Accepted Answer

A payment that is to be made from the account, can be stopped for various reasons.

The most common reasons are:

insufficient funds in the account at the time the payment is due to be debited
the maximum amount on the AvtaleGiro agreement is lower than the due payment and must be increased in order for the payment to be debited from your account.

You can reactivate the payment when logged in to the online bank.

Question 5

International payments

Accepted Answer

Make international payments in the online bank

Everyday banking and loans → International payment

International: Incoming payments Are you waiting for payment? Make sure the payer has used the correct payment information. The time it takes for an international payment to be processed depends on the sending bank’s procedures Please contact the sender for more information.

Payment abroad To make an international payment, you’ll need:

The recipient’s name and address
IBAN or account number and BIC/SWIFT
Currency type and amount
You’ll need to contact the recipient to get this information.

Payment within Europe will normally take between 1 to 3 business days. For the rest of the world, it can take from 2 to 7 working days.

Here you can also read more about international payments.

Question 6

Order a new code device

Accepted Answer

If you have lost your code chip, you can call us on +47 915 04800 and we will help you order a code chip. You will receive a confirmation text message after ordering.

If you have other login options, you can log in and order a new code chip in the online bank.

Question 7

Order a debit card or Mastercard

Accepted Answer

You can easily order a new bank card in your online bank or mobile bank.

In the online bank: Daily banking and loan → Order cards.

In the mobile banking app More → Card → Order cards → Choose cards.

When replacing Mastercards, your existing Mastercard will automatically be blocked from further use. If you do not have Mastercards, you can apply for this.

Question 8

How do I log in with BankID App?

Accepted Answer

Follow the steps to log in with the BankID App:

Log in to the online bank by entering your national identity number.
Select BankID
If you haven’t logged in using the BankID app before, you need to click on ‘Choose another BankID’ and then the BankID app. The choice will be remembered for next time.
Click on the notification that appears on your phone to open the app. If you don’t have notifications turned on, you’ll need to open the app yourself.
Authorise the request in the app.
Go to the log in window in the online bank and enter your personal password consisting of at least 8 characters.
Click on the arrow to log in.

Step-by-step guide with pictures

If you need help with this, you can get in touch with us through chat or call us on +47 915 04800 and we’ll help you.

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