I have lost access to BankID on mobile, what should I do?

To activate the BankID app you need an active ordinary BankID (the code device). If you don’t have this, you won’t be able to activate the app either. Contact us and we will help you reactivate your BankID. When we have reactivated BankID, you can also activate the BankID app.

Can I use the BankID app on multiple devices?

You can only have one BankID app activated at a time. If you have a new phone, you need to activate the app again with BankID with a code device or BankID on a mobile phone.

I only use BankID on my mobile, why should I switch to the BankID app?

From and including 1 September 2022, BankID on mobile will gradually be phased out and replaced by the BankID app. As of 1 September, you will no longer be able to order BankID on your mobile phone. This means that if you change mobile subscriptions, change SIM cards or buy a new mobile with eSIM after 1 September, you will lose access to BankID on mobile Read more on BankID’s pages

How do I move the BankID app to a new phone?

You need to activate the app again with BankID with a code device or BankID on a mobile phone.

What should I do if the activation of the BankID app fails?

If you have BankID from another bank, this bank may not be offering the app yet. List of banks that offer BankID app.

Can I throw out the code device when I get BankID app?

No, don’t throw out the code device even though you can now use the BankID app. You can get by with the app on a daily basis, but it’s still a good idea to keep the code device as a back-up. There are a few actions that still require the physical code device, so don’t get rid of it.

My BankID is blocked because of the wrong password entered too many times, what should I do?

If you have your four-digit personal code, you can log in to the online bank by using the “Without BankID” method. Click on "New password" and follow the steps. If you cannot log in, you can contact us on 915 04800 and we’ll help you.

BankID app

Digital login and signing through the app – without a code device.

Faster login
A digital alternative to the code device.
Increased security

Download BankID app

BankID app is a digital alternative to the code device which makes logging in with BankID even easier and more secure.

BankID med biometri

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BankID on mobile will soon disappear

From and including 1 September 2022, BankID on mobile will gradually be phased out and replaced by the BankID app.
This means that from this date you will no longer be able to order a new BankID on mobile.
Most people will have access to the service for a while going forward and the code device will remain.

What does this mean for you?
If you change mobile subscriptions, switch SIM cards or buy a new mobile with eSIM after 1 September, you will lose access to BankID on mobile.

It’s easiest to start using the BankID app while still having access to BankID on your mobile phone.

Download the BankID app

How to get started

Download BankID app for iPhone and BankID app for Android. You must have iOS 13/ Android 6 or newer.
Use the app along with your personal password to identify yourself. If you have forgotten your personal password, you can log in to the online bank and receive a one-time password sent by text message.
Create a new personal password
All Norwegian banks offer an app solution for BankID. Almost 100 banks in Norway offers the BankID app, while some have their own app for BankID.
List of banks that offer BankID app.

To use the app, you need your BankID password.
Create a new personal password

Press BankID on mobile to start the activation of the app.
Accept login and enter your mobile number.
Check that the password on the website matches the one on your phone and accept.
Enter the PIN for BankID on mobile.
For security reasons, you need to wait a moment before you can complete the activation.
Allow notifications, and you’ll be notified when you can come back to complete the activation.
Press on the notification and log in with BankID on your mobile phone again.
You must complete the activation within two hours of receiving the notification from the app. These are the same steps as usual
The app is activated!
Remember to select BankID and not BankID on mobile when using the app.

Download the app on your mobile for iOS or Android, and follow up on your mobile.
Open the app and press get started.
Make sure you remember your BankID password and check that you have a Vipps account before you start activating the app with the code device.
Accept login by pressing next.
Enter the one-time code and press on the arrow. Then fill in your personal password.
For security reasons, you must now wait a little. When the waiting time expires, you have two hours to activate the app.
Allow notifications to be notified when you can come back to complete the activation.
You will receive a text message telling you that the BankID app is about to be activated in your name.
Press on the notification to open the app and allow notifications to get a shortcut to open the app when you need it.
Press Continue to log in with BankID one last time. You must complete the activation within two hours of receiving the notification from the app.
Enter the one-time code from your code device, and press the arrow to continue.
Enter your personal password for BankID.
The app is ready to use. Next time you’re going to use BankID, you can confirm your identification with the app.
You will receive a text message that confirms that the app is activated and ready for use.

How to use the BankID app

Select BankID
Enter your national identity number
Select BankID App
Open the app via the notification
Approve in the app, remember that you need to turn on notifications in the app
Go back to the app to complete
Finish with your personal password
You’re now logged in

BankID app FAQs

Having trouble logging in or unsure about something?

Help and guidance

BankID app

Download BankID app

BankID med biometri

BankID on mobile will soon disappear

How to get started

How to use the BankID app

BankID app FAQs

Having trouble logging in or unsure about something?

See also

BankID for young adults

Mobile bank

Online bank

BankID on mobile