Resident account

Resident accounts are only offered to nursing homes that have DNB as their main bank.

Why use this solution?

The occupant account replaces the cash account at the nursing home, where each occupant is assigned their own account. The nursing home gets access to the accounts in their own online bank, which makes it easy to transfer money to and from the account. This solution ensures traceability and introduces a uniform procedure for financial transactions across the nursing homes.

Tips and advice

The resident account solution requires the nursing home to establish an agreement with the bank. This agreement determines who in the nursing home is authorised to request the opening and closing of a resident account
Payments to the occupant account can be made by the occupant, relatives or guardian, but the account must not be used for salary, pension or placement
The occupant account will not be available to the occupant, who also cannot take over the right of disposal to the account
The resident can demand that the account be closed. Balances are reported on the resident’s tax statement, and guardians do not have access to the resident account
When a resident needs cash, an internal transfer is made from the individual resident account to the nursing home’s account. Corporate cards owned by the institution are used for cash withdrawals
Payment services can not be tied to the account
The National Insurance Act does not allow this product to be used in a context other than for people who are hospitalised or who live in a nursing home

Questions and answers

How can you open a resident account?

Identification of occupant

When the resident is not a customer, we carry out customer checks in accordance with the Money Laundering Act. The nursing home is responsible for proof of identity: confirm the correct address, name and copy of the ID for the resident.

Valid proof of identity:

BankID
Passport
National ID card from EU/EØS country
Norwegian driving licence issued after 1998

A copy of the ID must be confirmed with a “right copy”, date, stamp and signature in accordance with Power of attorney resident account and the attached form Resident account.

NB! If the resident does not have a valid ID document, the nursing home must provide a medical certificate stating that it is impossible to obtain valid ID. A copy of the expired ID or a letter from a government agency, such as social security, pension or tax returns, must also be attached together with the medical certificate before the account can be opened (cf. Norwegian Money Laundering Act, Section 7.5 paragraph).

How can I close a resident account?

The nursing home is responsible for ensuring that the resident account is closed if the resident moves home or to another nursing home (the resident cannot get the account to the new nursing home). Fill out the form Resident account to finish.

In the event of death, the nursing home must as soon as possible remove the necessary attachments, bank statements and the last transactions, as the resident account will be withdrawn from the online bank a few days after the death date. The nursing home can subsequently order copies of vouchers up to the date of death with a standard fee.

How can I retrieve the account statement and the annual statement?

Bank statements The bank statements are placed in the online bank of the nursing home. The name of the resident is on the right-hand side under «Account owner».

Year-end statement: Two statements will be sent per "account of occupant". One will be sent to the resident (online bank or post). The name and address of the occupant are in the address field and can be obtained from the National Register. The second will be sent to the nursing home’s online bank. This can be found under “Archive” - “Year-end Task”. The name of the owner (habitant) is in the middle of the annual statement.

Note: Year-end statements are only produced if earned interest exceeds NOK 1. If earned interest is under NOK 1, you can use the last statement for the year.

Agreements

Resident account

The form under will be filled out by the nursing home and sent to the bank upon account opening and closing. Must be signed in accordance with proxy resident account.

We recommend that you send the completed form to us via the corporate online bank. Log in and click on ‘Send email’ on the right of the home page. Here you can upload the form as an attachment.

Resident account (PDF)Open the file in a new tab

Power of attorney resident account

Signature and ID

Corporate online bank