Help with corporate cards
Have you forgotten your PIN, or do you need to block your card?
Frequently asked questions
Business Card
Administrators in the online bank, cardholders, managing directors (CEOs), authorised signatories or those with signing authority can cancel cards by starting a chat with an adviser in the online bank or by calling us on +47 915 04800.
DNB Corporate Mastercard
To close your DNB Corporate Mastercard, you can call our Card Blocking Service on +47 21 01 50 40.
Which card do you wish to close?
Do not have personal online banking with DNB
Even if you do not have a personal customer relationship with DNB, you can still log in using your national identity number and the BankID you normally use (issued by another bank).
Corporate card (Visa/BankAxept)
You can find the PIN code in your private online bank, as the card is registered to you as an individual.
Tip: You can also find the PIN code for your cards in the mobile banking app.
Corporate Mastercard
You can find the PIN code in the Corporate Card app. Select "Services" and then "View or unlock your PIN". Identify yourself with BankID and view PIN.
You can also view PIN in the service "My Corporate Mastercard", a web-based service that you can find here.
Which card does this concern?
You can block the card in personal online banking, via the mobile bank or by contacting us by telephone on +47 915 04800.
Tip: Don't have a personal customer relationship with DNB? You can still log in with BankID from another bank.
Note: If you block the card yourself, you can unblock it if you find the card again.
Block cards in DNB Bedrift (0:56)
Only the administrator, cardholder and general manager (CEO) can block a business card.
This can be done via the DNB Bedrift mobile banking app or by calling us on +47 915 04800.
Note: The block on corporate cards cannot be removed. You must therefore order a new card.
Corporate card (Visa/BankAxept)
Select what applies to you:
Block Corporate Mastercard
If you need to block the card and order a new one, this can be done in the Corporate Card app under the menu item "Services". Then select "Block and order new card" and follow the instructions.
If you only need to block the card, you can call our 24-hour blocking service on +47 21 01 50 40.
Purchasing account
To block the card, log in to My Corporate Mastercard.
Alternatively, you can contact Corporate Mastercard's blocking service on telephone 21 01 52 00. The blocking service is available 24 hours a day.
Reopen blocked card
For security reasons, we cannot reopen blocked cards. You can easily order a new card in the online bank.
Which card would you like to block?
Well before the expiry date, you will automatically receive a new card by post. If you are going to be away for a long time, you should check the expiry date on your card before you leave. You will find the month and year on the front of the card.
Your card is valid throughout the entire month shown as the expiry month.
Tip: Remember to update card details with connections that charge your card.
There can be several reasons why your card is not working. If the terminal is able to read your card, either with the chip or magnetic stripe, it means that your card is fine. However, if your card cannot be read in the terminal, it may be damaged. In that case, you need a new card.
If your card is declined or you experience other problems, you can start a chat with us in the online bank or call us on 915 04800.
Dispute Corporate Card (Visa/BankAxept)
You will find the dispute form in your personal online banking. Please note that the amounts must be posted to your account before you can dispute them.
Log in to your private online bank
Go to everyday banking and loans - My cards in the main menu
Click on "Shortcuts" on the relevant card and select "Dispute card transactions"
Fill in the form, and the complaints department will contact you as soon as they have started processing your case
NB: Remember to block your card if you suspect misuse! Call us on +47 915 04800 or start a chat with us to do this.
Dispute Corporate Mastercard
As a cardholder, you can dispute a purchase or a withdrawal if something has gone wrong. Read more And follow the instructions here.
Which card does this concern?
Business card with Visa or BankAxept
BankAxept:
Business card with BankAxept can only be used at points of sale in Norway that are marked with BankAxept.
Visa:
Business card with Visa can be used to purchase goods and services online or in store, in Norway and abroad. You can use the card anywhere in the world.
If you need to use a card abroad or make purchases online, we recommend Business card with Visa and/or DNB Corporate Mastercard.
Tips
When you shop online with a business card with Visa, you may be asked for a CVV2/CVC2 code along with the card number and expiry date. The code is the last three digits written in the signature field on the back of your card.
Business cards with BankAxept can be used for both deposits and withdrawals
You can restrict the card to deposits only by setting the withdrawal limit to NOK 0. This can be set for each individual card.
A withdrawal limit of NOK 0 is suitable for businesses that want their employees to be able to deposit cash into the company's account. This makes the card a deposit-only card.
When ordering Business card with BankAxept Tick the deposit-only box to make it a deposit card.
Would you like another way to make deposits?
Bring two cards when travelling
A good tip is to bring both a credit card and a debit card when you travel. With two cards, you have one as a backup in case you are unfortunate enough to lose, damage or have the other one stolen. Always keep the cards in different places.
Check the amount and invoice
Always check the receipt and the total amount before you sign the receipt. Also check the invoice against receipts.
In the online bank, you can start a chat with an adviser if you have been charged the wrong amount.
Corporate Mastercard
For security reasons, your card must be activated before you can start using it.
All Corporate Mastercard cards are easily activated in Corporate card app or in "My Corporate Mastercard".
Send an email to increase the credit limit.
Please note: The email must be sent by the general manager (CEO)/authorised signatory.
Card applications are submitted in their entirety by the general manager (CEO)/authorised signatory.
- Use the link to the company's application form that was sent to the general manager (CEO)/authorised signatory when the agreement was entered into, or click on Apply for Corporate Mastercard.
- The general manager (CEO)/authorised signatory identifies themselves by providing company information and signs with BankID/BankID on mobile. The general manager (CEO)/authorised signatory completes the card application for the relevant employee and signs the application with BankID/BankID on mobile.
Purchasing account (virtual card)
You can easily view all your purchases by logging in to Card admin.
When you have ordered a Purchasing Account, you will receive access to the following card information:
- Card number
- Expiry date
- Security code (CVV2 code)
You use this card information to make purchases online.
Please note that purchases are confirmed with Mastercard Identity Check, which is a one-time password you receive by SMS to your mobile phone. It is therefore important that all users have their own card information.
It is easy to combine invoices from multiple Purchasing Accounts on the same invoice. Call us on 21 01 50 05 to arrange this.
As standard, there is a 10-day payment term on the invoice. This means an interest-free credit of up to 40 days for purchases made at the beginning of the period.
If there is a need for an extended payment term, you can apply for an additional 10 days for an extra cost.
Administration of the card in the Card Admin
Card admin is an online portal that gives the company a full overview of their card agreement. The company decides who will have access to the Card Manager (administrator) and can have multiple administrators on an appointment. The card admin is free of charge and will be automatically posted when you apply for the company’s first card.
If you don’t have the company’s Card Administrator, you can apply for this here:
Order access to Kortadmin (Card admin) (PDF, Norwegian)Open the file in a new tab
Here are some of the features you can access when you have cards with corporate responsibility:
- Full overview of all card holders, including inactive cards
- Transaction overview with access to details such as exchange rate
- Invoices with a 12-month history and payment status
- Invoices can also be downloaded in PDF and exported to Excel
- Incoming payments
- See receipts, uploaded by cardholder in the app
- Manage cards and accounts (lock out cards, order PINs, finish cards)
- Simply apply for one or more cards
- Order a new card if, for example, the card is lost
- The administrator can log in with BankID
To switch administrators in the Card Admin, fill out the application form with information about the new administrator. Then send the form to: support@corporatemastercard.no
If you want to remove an administrator or terminate the Card Administrator agreement, the company can send an email to: support@corporatemastercard.no
Frequently asked questions about Corporate Mastercard
Yes, you can choose your own PIN code. New cardholders select their PIN after they have applied for the card.
Information about choosing a PIN will be sent by SMS. If you do not choose a PIN code, you will be sent a PIN code by post.
Existing cardholders can log in to Corporate Card app under the menu item "Services". There you can block your existing card and order a new one with either the same or a new PIN. You can also do the same in the service "My Corporate Mastercard".
You can find your PIN in the Corporate Card app. Select "Services" and then "View or unlock your PIN". Identify yourself with BankID and view your PIN. You can also view your PIN in the service "My Corporate Mastercard".
You can find information about the card in the Corporate Card app and on the web-based service My Corporate Mastercard. Here you will find an overview of your balance, recent transactions and invoices.
If you have questions about transactions on the card, you can contact DNB Corporate Mastercard customer service on telephone +47 21 01 50 01 or use email.
You are automatically insured during the trip when more than half of the transport cost is paid with / charged to your credit card. If you also pay for someone you are travelling with, the insurance covers up to three fellow travellers.
If you need to block the card and order a new one, this can be done in Corporate Card app under the menu item "Services". Then select "Block and order new card" and follow the instructions. If you only need to block the card, you can call our 24-hour blocking service on +47 21 01 50 40.
If your card is lost or stolen, you can block it and order a new card in the Corporate Card app. Go to the menu item "Services" and select "Block and order new card". Follow the instructions.
Blocking and ordering a new card can also be done in the service "My Corporate Mastercard».
If your card does not work for any reason, contact DNB Corporate Mastercard customer service on telephone +47 21 01 50 01.
If you wish to dispute a purchase, you can do so Here.
Follow the instructions.
See also
Payments
Find answers to your questions about incoming payments, files and payment solutions
Accounts
What you need to know about access, vouchers/archive, opening and closing accounts
Mobile banking app DNB Bedrift
With the mobile banking app DNB Bedrift, you can carry your business in your pocket
Physical payment solutions
Read more about physical payment solutions and find your best options
Contact us
Customer Service Business
Opening hours and telephone numbers
Chat
Our chatbot Aino will answer questions 24/7 and can help you with a lot.
If you open a chat in the online bank and Aino doesn’t know the answer, you’ll be able to continue the chat with an adviser during the corporate department’s opening hours.
Notification of unacceptable circumstances
Unacceptable circumstances include circumstances that are in breach of legal rules (laws, regulations etc.), DNB’s written ethical guidelines (Code of Conduct) or ethical norms to which there is broad adherence in society.
For customers who are deaf or hard of hearing
We are available through digital services such as chat and contact forms when you are logged in to the online bank, in addition to text message services.
If these services cannot be used, we can be contacted by telephone using Text telephone 149 (Telenor), Image interpretation service (NAV), and via our appointment booking form above.