Help with insurance
Here you’ll find everything you need to know about non-life and personnel insurance
non-life insurance
How to do it
You can easily report damage or injury here
Once you’ve bought one or more insurance policies, they’ll be visible in the corporate online bank.
You’ll be able to see the insurance summary, policy number and insurance certificate.
To see you invoices, we’ve created a separate insurance portal with an overview of your insurance policies and insurance documents.
Log in with your national identity number and BankID to see the company you’re connected to.
How to find an invoice in the insurance portal (1:09 mins, Norwegian)
To change your insurance policies, you can write to us from the insurance pages in the corporate online bank.
To cancel, you can write to us from the insurance pages in the corporate online bank.
Here you’ll need to explain the reason for cancellation. We need to know the reason because it affects the notice period.
Are you switching insurance company?
In that case the new company will send the termination on your behalf.
For vehicles, separate rules apply.
Questions and answers
To change the payment frequency of your insurance policies you need to contact us. The due date must be between the 15th and 25th of the month if you have an AvtaleGiro (direct debit). If you have EHF or paper invoices, there are no restrictions.
You can contact us by phone on +47 915 04800 on weekdays 08:00–16:00. You can also write to us from the insurance pages in the corporate online bank.
Complaints or appeals against damage settlements can be sent to us via email or via regular post to the address:
Fremtind Forsikring v/Klageservice
PO box 778 Sentrum
0106 Oslo
If you don’t agree with our assessment of the appeal, you can escalate the case to the Norwegian Financial Services Complaints Board.
Reminders must be paid before or on the due date to avoid the insurance policy being terminated.
For example, if the company has vehicles without insurance, the company will be charged a daily fee per day/per vehicle by the Norwegian Motor Insurers' Bureau.
If you haven’t paid the reminder and the insurance policy has been sent to collections, you’ll need to pay the collection fee and get in touch with one of our advisers by phone on 915 04800. The insurance policies aren’t automatically reinstated when the collection fee is paid.
In partnership with Fremtind insurance, we have developed a portal for your business insurance policies.
In the insurance portal you get:
- Full insurance overview
- All your invoices
- Overview of insurance documents
Annual renewal FAQs
Insurance agreements are renewed once a year. When the insurance policies are renewed, you’ll receive an insurance certificate with updated prices and terms.
As a rule, the prices are adjusted upward in line with the index, but the damage statistics for your area, age group, object type and the like can make the price change deviate from the index adjustment.
If the insurance policy covers more now that previously, this will also be reflected in the price.
The price adjustments vary between 5-15 per cent for the various products and in terms of your specific company, you’ll get an overview of this in the renewal papers.
The consumer price index is a common adjustment for all non-life insurance companies. The index takes into account inflation in society and safeguards the damage payouts.
The insurance policy is subject to indexation as follows in 2022:
- Residential and commercial property 4%
- Properties 2.1%
- Travel insurance 4.3%
- Other products aren’t indexed.
In recent years we have seen an increased number of damage claims, especially related to water and fire, and we have higher damage payouts than before. For this reason, as well as the uncommonly high price increase of materials, the necessary price adjustments have been made to handle the increased damage payouts. The renewal terms consist of indexation and general price increases.