Help with payments
You’ll find answers to your questions about incoming payments, file transfers and payment solutions here
incoming payments in Norway
Many people have questions about
Still having problems
If you’re not downloading the OCR files manually in the online bank or are still having problems, you can call us on 915 04800 or start a chat in the corporate online bank.
Re-order OCR files
You can easily download an OCR file again under File Transfer - Order Files.
Check that you’re on the ‘OCR files’ tab, select period, click ‘Search’, tick the files you want to order and click ‘Order files’.
You can now download the files you’ve ordered in the normal way under ‘File transfer’ – ‘Get files’.
Nets’ Archive
With Nets’ Archive, you can search for vouchers for payments which, for example, have come in with the wrong KID (Customer ID) number.
For more information about Nets Archive please contact the customer service at +47 915 04800.
Can’t get access?
If you start a chat from the corporate online bank, we’ll set it up for you.
OCR (KID number (customer ID)) incoming payments
Payments with a KID number (customer ID) do not use vouchers in the online bank. All information about KID incoming payments are sent in an OCR file which is read into the accounting system for automatic updating.
If not all KID number (customer ID) incoming payments in an OCR file/total post are read into the accounting system, it is most likely that the wrong KID number (customer ID) was entered against the payment.
You will need to open the file manually in your accounting system to find the payment details which you can use to find the sender in Nets Archive.
How incoming payments work with banking integration (3:40 mins, Norwegian)
Read also:
Incoming payments from abroad
If it concerns an incoming payment from abroad, it can take up to 10 working days.
You can get advance notice of what is on its way in to your accounts from abroad under Account – Incoming payments - Incoming SWIFT.
Note: Please note that incoming payments can be stopped or recalled by the paying bank. We therefore reserve the right for individual payments not being finally credited or having to be reversed.
Awaiting an incoming payment
An incoming payment from a Norwegian account normally takes 1-3 working days before it’s registered in your account.
If the incoming payment is registered, you will find it under Account - Recent transactions/New Account information.
No payment received
If you haven’t received a payment, get in touch with the person or entity who’s paying you. Ask them to check that the payment has been made, and if necessary, you can ask them for a receipt for the outgoing payment.
If you’re waiting for money from DNB, you can call us on +47 915 04800 or log in and start a chat from the online bank.
If the payment has only been reserved, you’ll have to wait until it’s posted, normally the next working day.
The payment must be posted in your account before you can see information about the sender. You can then see this in the corporate online account by clicking Account - Incoming payments.
Select the one that applies:
Incoming payment vouchers
You’ll find incoming payment vouchers in the corporate online bank under the tab ‘Payments’ – ‘Incoming payments’. Here you can select the period and click ‘Search’.
You’ll also find vouchers for both incoming and outgoing payments under ‘New account information’/‘Recent transactions’ in the corporate online bank.
Is it regarding an incoming payment with KID number?
If all incoming payments with KID number in a sum post are not read into the accounting system, it’s most likely that the wrong KID number was entered against the payment.
You’ll need to open the file manually in your accounting program to find the payment details which you can use to find the sender in Nets’ Archive.
How incoming payments work with banking integration (3:40 mins, Norwegian)
Outgoing payment vouchers
You will find the outgoing payment voucher in the corporate online bank under Payments – Payment overview - History. Click on the magnifying glass when you have searched for a payment.
If you want to search within a date range, or use multiple search criteria, you can click on ‘Advanced search’.
You will also find vouchers for both incoming and outgoing payments under New Account information/Recent transactions.
Has the account or online bank been closed?
If the account, online bank or customer account has been closed you’ll need call us on +47 915 04800 to retrieve documentation.
Bank statements
You’ll find account statements in the corporate online bank under Account – Account statement.
You’ll find account statements by clicking on the information button (i) in the top right-hand corner of the online bank and select ‘Archive’. Here you’ll find documentation going back up to 10 years.
Can’t find your account statements?
This may be because you don’t have access to the account. The administrator in the corporate online bank can assign privileges to an account.
Find out how to assign privileges
Card transactions
When using cards, your purchase receipt is the voucher. The bank only has access to the description text.
You will find the description under Account - Recent transactions/New Account information.
If you’d like an overview of card usage, a separate corporate card statement overview is produced at the end of each month. You’ll find this under Account – Account statements.
I can’t find the year-end statement
There may be several reasons why you cannot find year-end statements:
- Year-end statements are only produced if earned interest exceeds NOK 1. If earned interest is under NOK 1, you can use the last statement for the year. This also shows the balance and earned interest in the same way as the year-end statement.
- For customers with account systems, only year-end statements for MCA and GCA accounts are produced. This means that no year-end statements are produced for operating accounts related to the account system.
- If you cannot find the year-end statement you can get in contact with your administrator. You can see who your administrator is on the right hand side of the online bank’s home page.
Year-end account statement
How to:
Click on the information button (i) in the top right-hand corner of the online bank and select Archive
Select message type Account statement/Year-end statement
Select account number, period and click Search
In the archive you’ll find year-end statements going back 10 years.
Loans in DNB Finance
An administrator can download year-end statements under Year-end statements. These year-end statements become available in the archive during week 4.
Foreign currency loan/Margin-based loan
An administrator can download year-end statements under Year-end statements. These year-end statements become available in the archive during week 2.
Annual loan statement
Only administrators in the corporate online bank can retrieve annual loan statements. You can see who your administrator is on the right of the corporate online bank’s home page.
How to:
Click the information button (i) in the top right-hand corner of the online bank and select Archive
Select message type Year-end statement (not Statement/Year-end statement)
Select the organisation number, period and click Search
In the archive you’ll find year-end statements going back 10 years.
Credit cards - DNB Corporate Mastercard
Year-end statements are only produced for cardholders with personal liability and who have activated the partial payment option. The year-end statement is sent to the cardholder by regular post.
If you have any questions, get in contact with DNB Corporate Mastercard on tel: 21015001 or email: kundeservice@corporatemastercard.no
Defined-contribution pension/occupational pension - DNB Liv
Information is retrieved from the customer portal to DNB Liv via Other services - Pension and personnel insurance - Administer agreements. These year-end statements become available during week 4.
How to do it:
Select Reports on the left side in the menu, select Type of report and click on Invoice history/Statement.
Select desired format and date range
Click Create report
NB! The portal is only available to holders of pensions or personnel insurance with us. If you have any questions or if you don’t have access you can contact DNB Liv on 915 04800 (08:00-18:00)
Factoring
The year-end statement for factoring is sent by regular post and is not available in the online bank.
Equity trading service/Euronext Securities Oslo (VPS)
All users can download the year-end statement under Other services - Investor services - Mailbox. These year-end statements will be available in the archive during week 8.
Do you not have access?
Mutual funds
. These year-end statements become available in the archive during week 3.
How to:
Click on the information button (i) in the top right-hand corner of the online bank and select Archive
Select message type Year-end statement (not Statement/Year-end statement)
Select the organisation number, period and click Search
NB! The year-end statement is only available for administrators. You can see who the administrator is on the right side of the online bank’s home page.
If the statements are not shown here, they will be sent by regular post as soon as they are produced.
Guarantees
These year-end statements become available in the archive in the online bank during week 4.
How to:
Click on the information button (i) in the top right-hand corner of the online bank and select Archive
Select message type Year-end statement (not Statement/Year-end statement)
Select the organisation number, period and click Search
NB! The year-end statement is only available for administrators. You can see who the administrator is on the right side of the online bank’s home page.
If the statements are not shown here, they will be sent by regular post as soon as they are produced.
Accounts in other countries
Countries outside of Norway that produce year-end statements send these out by regular post.
If you need help with foreign accounts you’ll find contact information here:
Travel insurance
The year-end statement for travel insurance is sent by regular post and is not available in the online bank.
Other year-end statements
Year-end statement
How to find year-end statements (1:45 mins, Norwegian)
Useful information:
- Year-end statements are NOT produced on sub-accounts in a group account system. The bank only calculates interest on the top account, and this is the only one a year-end statement is produced for
- Year-end statements are only produced for Norwegian accounts
Note! Year-end statements are only produced if earned interest exceeds NOK 1. If earned interest is under NOK 1, you can use the last statement for the year. This also shows the balance and earned interest in the same way as the year-end statement.
The administrator will find the annual loan statements in their archive:
- Click on the information button (i) in the upper right-hand corner of the online bank and select ‘Archive’
- Choose message type ‘Year-end statement’
- Select the organisation number, period and click ‘Search’
What are you looking for?
Create eFaktura (eInvoice)
eFaktura (eInvoice) for businesses is slightly different to the private one you may be familiar with. An agreement needs to be made in order to make it possible for you to receive an eFaktura (eInvoice).
When this is in place, you can give your organisation number to the suppliers and ask them to send you an eFaktura (eInvoice).
You can change the date of the eFaktura (eInvoice) deduction in the corporate online bank under Payment - Payment overview. Click on the pencil to the right of the payment to change the due date.
If you’d like to change the withdrawal date for future payments, you’ll need to contact the merchant.
eFakturas are withdrawn from the account you choose when you confirm the payment. If you don’t make any changes, the payment will be withdrawn from your primary account.
You can change the primary account in the corporate online bank under Administration - Personal settings - Accounts.
Make a change to an eFaktura (eInvoice)
Note: There is no amount limit on eFaktura (eInvoice).
What do you want to change?
Cancel eFaktura (eInvoice)
If you don’t want to receive eFaktura (eInvoice) from a supplier, you need to contact the supplier directly.
If you want to remove the option for receiving eFaktura (eInvoice) in the corporate online bank, you need to contact us on +47 915 04800, or start a chat with us in the corporate online bank.
Note! The copies of previous eFaktura (eInvoice) will not be available after an eFaktura (eInvoice) is closed. You should therefore download anything you need before closure.
Problems
Sending eFaktura (eInvoice): The administrator must first check whether you have access to eFaktura in the corporate online bank. Privileges are assigned under Administration - Privileges - eFaktura (eInvoice).
Receiving eFaktura (eInvoice): To be able to receive eFaktura, the administrator must give you access to eFaktura in the corporate online bank. The administrator can assign rights under Administration - Privileges - eFaktura (eInvoice). In addition, you must order the service to be able to receive eFaktura (eInvoice).
eFaktura (eInvoice) Archive
Received eFaktura (eInvoice) can be found under Payment - eFaktura (eInvoice). Copy of the sent and completed/paid eFaktura (eInvoice) can be found in the eFaktura (eInvoice) archive under Payment - eFaktura (eInvoice). A copy is available in the eFaktura (eInvoice) archive for 16 months.
What’s the difference?
In eFaktura 1.0, an invoice recipient declares itself active for each invoice issuer in a payment platform (often the online bank or mobile banking app).
This solution is also called ‘Yes please to the one specified/JTTB’. In eFaktura 2.0, the invoice recipient makes a general acceptance of eFaktura. This solution is also called ‘Always eFaktura/Yes please to all/JTTA’.
What do you need to do as the issuer?
If your company is an invoice issuer and is sending the old format, you should contact your accounting system provider and/or digital invoice filing system (submitter). The provider should be aware of the change and most already have solutions in place to handle this.
If you issue and submit yourself, you’ll need to contact your IT department.
What are the advantages?
As the issuer, you can immediately send the first invoice as an eFaktura, and you can easily send reminders and collection notifications.
The eFaktura is always sent to the correct legal recipient. eFaktura 2.0 gives your company the potential for increased volumes of eFakturas, better quality of incoming payments and increased digitalisation – which is better for the environment.
For the user, eFaktura provides a better customer experience from the very first eFaktura. Many businesses also confirm that they remove unnecessary costs by streamlining procedures, and they get paid more quickly by their customers.
What happens if I don’t do anything?
If, as an issuer/submitter, you haven’t made the necessary changes before the deadline, after the phasing out date you won’t receive eFaktura 1.0 notifications from users. This also applies to the accounting system suppliers. After the phasing out date, you’ll be able to continue to send eFakturas to current customers based on 1.0, but not to new users. In practice this means that you won’t get any new customers on eFaktura.
Find out more about eFaktura (eInvoice) 2.0
As of Q1 2021, 3.4 million recipients of eFaktura (eInvoice) 2.0 and around 95 per cent of all eFaktura recipients have made a general acceptance of eFaktura.
eFaktura 2.0 gives your business the potential for increased volumes of eFaktura (eInvoice), better quality of incoming payments and increased digitalisation – which is better for the environment. For the user, eFaktura provides a better customer experience from the very first eFaktura. Many businesses also confirm that they remove unnecessary costs by streamlining procedures, and they get paid more quickly by their customers.
Transfer to eFaktura (eInvoice) 2.0
Through Bits (the financial infrastructure company of the bank and finance industry in Norway), the banks have decided that eFaktura (eInvoice) 1.0 will be phased out on 01.12.2021. This phase out affects all banks. This means that issuers and/or submitters of eFaktura B2C payment requests who are still sending in eFaktura 1.0 must change the format to eFaktura 2.0.
Choose which one you want to read about:
Is AvtaleGiro (direct debit) not appearing as an option?
Call us on 915 04800 or start a chat with us in the corporate online bank.
You can set up an AvtaleGiro (direct debit) in the corporate online bank by clicking on Payments in the main menu and then Pay AvtaleGiro (direct debit).
Is AvtaleGiro (direct debit) not appearing as an option?
Call us on 915 04800 or start a chat with us in the corporate online bank.
You can set up an AvtaleGiro (direct debit) in the corporate online bank by clicking on Payments in the main menu and then Issue AvtaleGiro (direct debit).
Choose what you want to do:
Amount limit
You can change the amount limit in the corporate online bank under Payment - AvtaleGiro (direct debit). If the payment order has stopped, you can easily activate it again here.
Account to be debited
To change the account to be debited for the AvtaleGiro (direct debit), the administrator can send us an email from the online bank or start a chat with an adviser.
Withdrawal date
Contact the payment recipient to change the due date of the AvtaleGiro (direct debit) withdrawal.
Change AvtaleGiro (direct debit)
What would you like to change?
Cancel eFaktura or stop withdrawal
If you’d like to cancel or stop the withdrawal of an AvtaleGiro (direct debit), you can call us on 915 04800 or start a chat with us in the corporate online bank.
Stopped payment
An AvtaleGiro (direct debit) can be stopped if the amount limit is exceeded. The amount limit applies to all payments to the same payment recipient over the course of a month, not per payment.
To change the amount limit and reactivate the payment, you need to call us on 915 04800 or start a chat with us in the corporate online bank.
Payment is not being withdrawn
Less than 6 weeks since you signed the agreement?
When you create a new AvtaleGiro (direct debit) agreement it takes 4-6 weeks before you receive the first demand in the online bank.
In the meantime, you’ll receive invoices as normal and need to pay them manually in the online bank.
More than 6 weeks since you signed the agreement?
If you’re not receiving payment demands and it’s over 6 weeks since you signed the agreement, we’d recommend that you cancel the AvtaleGiro (direct debit) agreement and create a new one.
You’ll need to wait one day from when you’ve cancelled the agreement until you can create a new one.
Problems
Select the one you have a problem with:
Choose which one you want to read more about:
How to find recent transactions (2:08 min)
How to get an overall overview of your transactions:
1. Select Account in the menu and then New Account information/Recent transactions
2. Select the relevant account and date;
3. Click on Display overview
Here you can search for transactions going back up to 2 years, but the maximum search period is 1 year at a time. If you want to print out or export the information, you can do this by clicking on ‘Print’, ‘To Excel’ or ‘To CSV file’ at the top of the page.
If you’ve registered the payment before 14:30 on a working day, the money should be in the recipient’s account the same day.
If you’ve authorised a payment or file after 14:30 the money will be in the account early the next working day (Monday to Friday).
Salary payment deadlines
Salary payments will be drawn at 19:00 one working day before the payment date.
If the recipient needs the salary in their account the same day it’s registered, the payment must be authorised no later than 14:30.
sending and downloading files
Many people have questions about
If you’re getting a message about a sequence check error, the sequence counter must be adjusted before the file can be re-sent.
How to change the sequence number (2:09 min)
Change sequence number:
You can change the sequence counter under Administration - Administer - Divisions. Click Change on the relevant division and change the sequence number to a number lower than the one the file starts on.
You can now re-send the file.
If you’re still getting an error, you can start a chat with an adviser in the online bank and we’ll help you.
You may get this message for two reasons:
Check Format/Customer:
When you get this error message it means there is an incorrect customer number/organisation number in the file you’ve sent.
You must always use the customer number/organisation number of the company that owns the online bank you’re sending to, not the owner of the account being charged.
You must change the customer number/organisation number in your accounting system and produce a new file.
Check Format/Division:
When you get this error message it means there is an incorrect division name in the file you’ve sent.
It’s important that the division name is written in capital letters in the file and that it matches the division that you’re sending it on.
You need to change the division name in your accounting system and produce a new file.
If you still get an error after having checked and changed the division name in the file, you can start a chat with an adviser in the online bank and we’ll help you.
File transfer
Banking integration is a solution that gives you the option to send files directly from the accounting system to the online bank.
You can order banking integration via the website of your accounting provider.
We also offer banking integration through DNB Regnskap
With an integrated internet banking solution you can send and retrieve payment and salary files from/to your own finance system. All your incoming and outgoing payments are then automatically updated.
Call us on +47 915 04800 or start a chat in the corporate online bank to upgrade to an integrated solution.
How to send, authorise and get files (3:56 mins, Norwegian)
international payments
Many people have questions about
IBAN
IBAN stands for International Bank Account Number and is an international standard for account numbers.
What to do:
You can find the IBAN on your bank statement or by using the IBAN calculator below.
BIC/SWIFT
BIC stands for Bank Identifier Code and is the code that identifies the bank. BIC is also called SWIFT, and is required when making payments to a number of countries, and always when using IBAN.
BIC/SWIFT addresses consist of 8 or 11 characters
DNB’s BIC (SWIFT) address is DNBANOKKXXX
Watch the explanation video
Here’s a short video about receiving payments from abroad.
How to receive payments from abroad (0:59 mins, Norwegian)
If you want to receive money from abroad, or a different currency from someone else in Norway, you’ll need to give this to the sender.
How to find:
Here you’ll find information about submission deadlines, valuation, and delivery times:
How to do it
How to do it:
You can make a payment to a foreign country in the corporate online bank. Select Payments in the main menu, and then International Payment
To make an international payment, you’ll need:
- The recipient’s name and address;
- IBAN or account number and BIC/SWIFT
- Currency type and amount
You’ll need to contact the recipient to get this information.
European payments (SEPA):
- Used for payments in EUR or the recipient country’s currency to European countries.
- When you send payments to Europe, SEPA payments are the best option when paying in EUR or the recipient country’s currency.
- See which country you can send SEPA payments to.
Other payments:
- Used for payments to countries outside of Europe;
- If you want to make an international payment in NOK;
- This is used for payments to Europe when a SEPA payment can’t be used.
Enter the recipient’s IBAN/account number, name and address, and a message to the recipient.
Information about the recipient’s bank is automatically filled out after you’ve entered the IBAN.
To receive money from abroad, the payer needs:
- Your name and address;
- Your IBAN;
- Our BIC/SWIFT which is DNBANOKKXXX;
- Currency type and amount;
- If you are asked to provide an address you can use: DNB Bank ASA, Dronning Eufemias Gate 30 191 Oslo
How to receive payments from abroad (0:59 mins, Norwegian)
Currency prices that are shown when the payment is registered are a provisional calculation of the price. The actual price is set when the payment is posted.
Select the Currency shown on the invoice. To find more currencies, select Other payments on the payment screen under International payments.
payment solutions
Many people have questions about
Online payment solution
We have several options for receiving payment online.
Physical payment solution with card terminal
We partner with Nets to give our customers beneficial agreements on card terminals.
Select the one you need:
You can choose which cards can be used on the terminal. Most people want to be able to receive BankAxept cards, Visa and MasterCard. You can also accept Diners, American Express, JBC, UnionPay and more.
Contact the acquiring bank or get in touch with our partner, Nets, to find out which card types can be used.
Any questions about your terminals or your customer account?
Get in touch with Nets on [12]+47 22 89 89 89 every weekday from to 4.00 p.m.
You’ll find the details in the invoice overview in the corporate online bank. You’ll find it by selecting ‘Administration’ in the menu.
To change a payable-through account for your payment terminal, you need to send a form to us by email.
Return your completed and signed form by email to avtaler.bedrift@dnb.no
See also
File transfer
Error messages, sending and getting payment files in the corporate online bank
Corporate card
Forgotten PIN? Here you’ll find answers to questions about corporate cards
International payments
Here is everything you need in order to send and receive international payments
Accounts
What you need to know about access, vouchers/archive, opening and closing accounts
ERP and integrations
Banking integration, accountants and accounting-approved payments
Corporate online bank
Useful tips and tricks to get the most out of the corporate online bank
Contact us
Corporate Customer Service
Chat
Our chatbot Aino answers questions around the clock and can help you with many things.
If you open a chat from the online bank and Aino does not know the answer, you will have the option to continue chatting with an adviser during the business centre's opening hours.
Notification of unacceptable circumstances
Unacceptable circumstances refer to matters that are in breach of legal rules (laws, regulations, etc.), DNB's written ethical guidelines (Code of Conduct), or ethical standards that are widely adhered to in society.
For those who are deaf or hard of hearing
We are available through digital services such as chat and contact forms in the logged-in online bank, as well as SMS services.
If these services cannot be used, we can be contacted by telephone through Text Telephone 149 (Telenor) or Video Interpreting Service (Nav),