Help with file transfers
Here we explain how you can send and get files through the corporate online bank
error message
The most common error messages
If you’re getting a message about a sequence check error, the sequence counter must be adjusted before the file can be re-sent.
How to change sequence number (2:09 min)
Change sequence counter:
You can change the sequence counter under ‘Administration’ - ‘Privileges’ – ‘Divisions’/‘File sending’. Click on the relevant division and change the sequence number to a number lower than the one the file starts on.
You can now re-send the file.
If you’re still getting an error, you can start a chat with us from the corporate online bank and we’ll be happy to help.
You may get this error message for two reasons:
Check Format/Customer:
- When you get this error message it means there is an incorrect customer number/organisation number in the file you’ve sent
- You must always use the customer number/organisation number of the company that owns the online bank you’re sending to, not the owner of the account being charged
- You must change the customer number/organisation number in your accounting system and produce a new file
Check Format/Division:
- When you get this error message it means there is an incorrect division name in the file you’ve sent
- It’s important that the division name is written in capital letters in the file and that it matches the division that you’re sending on
- You need to change the division name in your accounting system and produce a new file
If you still get an error after having checked and changed the division name in the file, you can start a chat with us from the corporate online bank, and we’ll help you.
Rejected file
If a file doesn’t appear under ‘File transfer’ – ‘Authorise file’s, the file may have been rejected or you may not have the rights to authorise files.
If a file has been rejected, this will appear in the online bank under File Transfer - Status Submitted Files.
File path not defined
Click on ‘File transfer’ – ‘File setup’ – ‘New file setup’. Choose the file type and division here.
Click on the arrow beside ‘File in’/‘From bank’ and select the right folder. Remember to save.
The file doesn’t appear
This may because the file isn’t in the file path.
Go to the folder where the accounting system stores the file to see if it’s there.
It’s important to make sure you have the same file path from the accounting system and to the corporate online bank. You can see which file path has been set up for the online bank under ‘File transfer’ – ‘File setup’.
Access denied to file path
This means that you don’t have access to the folder on your computer or the server you’re working on.
Here you’ll need to get in touch with an administrator in your company.
There can be many reasons for getting an error when sending files in the corporate online bank.
How to send, authorise and get files (3:56 mins, Norwegian)
Select the suitable option:
Get button missing
If you can’t see the ‘Get files’ button, it means there are problems with Java.
Try using another browser or update Java.
The file doesn’t appear
If the file doesn’t appear under ‘Get files’, the administrator will need to check your access for retrieving files under ‘Administration’ – ‘Privileges’ – ‘Divisions’/‘File sending’.
If you don’t get single files manually from the online bank, but they’re automatically sent to the accounting program, you can contact an adviser by starting a chat in the corporate online bank.
There can be many reasons for getting an error message when getting files in the corporate online bank.
How to send, authorise and get files (3:56 mins, Norwegian)
Select the suitable option:
Support for Java in your browser
You must have Java installed on your computer to be able to retrieve and send files in the online bank.
Are you having trouble using it even when Java is installed? One of the reasons may be that Java isn’t activated in the browser.
Follow these steps:
- Check if you have the latest version of Java installed (Java.com)
- These browsers support Java:
- Internet Explorer (PDF, Norwegian)
- Mozilla Firefox
- Safari
If it’s still not working, it often helps to uninstall the existing version of Java and then re-install it.
getting started
In order to send and get files through the corporate online bank, the online bank must be integrated.
An administrator or orderer can send us an enquiry via email or chat while logged in to the online bank and request this service.
Integrated online banking costs NOK 0 to set up and NOK 150 per month.
Price list for the corporate online bank
Price list for payment
How to send, authorise and get files (3:56 mins, Norwegian)
Integrated solution
This is the solution you need if you want to send and retrieve files through the online bank. See ‘This is what you’ll need to send and get files’ on the left-hand side.
Bank integration
Banking integration is a solution that gives you the option to send files directly from the accounting system to the corporate online bank.
You can order banking integration via the website of your accounting provider.
Direct remittance
Direct remittance is a solution where the files are sent directly from the accounting program to Nets.
Note: At the present time, DNB only allows the ERP systems Duett and UniMicro/Uni Economy in V3 to continue using this service.
You can remit/send files to and from the online bank through your accounting program using an integrated solution or banking integration.
Read more about:
File setup for sending payment files
Go to the menu option ‘File transfer’ – ‘File setup’.
Click on the ‘New file setup’ button.
Fill out the following values:
- File type:Telepay (unless it concerns a different file type)
- Division: HOVED (unless it concerns a different division)
- File in to the bank: Click on the arrow key and open the folder on your PC/Mac where you want to save the file. On the last step in the process, you’ll create the file name: tiltb.tbd and click ‘Open’. The file path will then be visible in the online bank.
- Receiving return: Click on the arrow key and open the folder on your PC/Mac where you want to save the file. On the last step of the process, you’ll create the file name: tbri.dat and click ‘Open’.
- Settlement return: Click on the arrowhead and open the folder on your PC/Mac where you want to save the file. On the last step of the process, you’ll create the file name: tbai.dat and click ‘Open’.
- Rejection return: Click on the arrowhead and open the folder on your PC/Mac where you want to save the file. On the last step of the process, you’ll create the file name: tbai.dat and click ‘Open’.
Remember to save
File setup for getting OCR files
Go to the menu option ‘File transfer’ – ‘File setup’.
Click on the ‘New file setup’ button.
Fill out the following values:
- File type: OCR-Incoming payments
- Division: HOVED (unless it concerns a different division)
- File from the bank: Click on the arrow key and open the folder on your PC/Mac where you want to save the file. On the last step in the process, you’ll create the file name: tboc.dat and click ‘Open’. The file path will then be visible in the online bank.
Remember to save
File setup for retrieving account information files
Go to the menu option ‘File transfer’ – ‘File setup’.
Click on the ‘New file setup’ button.
Fill out the following values:
- File type: Account Information
- Division: HOVED (unless it concerns a different division)
- File from the bank: Click on the arrow key and open the folder on your PC/Mac where you want to save the file. On the last step in the process, you’ll create the file name: tbwk.dat and click ‘Open’. The file path will then be visible in the online bank.
Remember to save
The file setup tells the online bank where the files to be sent and retrieved are located.
You can create and change file paths in the online bank under ‘File transfer’ – ‘File setup’.
How to create a division for sending files (4:13 mins, Norwegian)
Find out more about the different file setups:
File path not defined
No file setup has been created for this file type/division.
See ‘How to create a file path/file setup’ on the left-hand side and follow the instructions.
Access denied to file path/no access
You don’t have physical access to the file path created in the file setup. For example, you’ve defined the file path as q:/OCR/ocr.dat but don’t have access to the area q or the OCR folder due to an internal reorganisation at your end.
See ‘How to create a file path/file set-up’ on the left-hand side to change the file path or get in touch with your IT department.
System error 607
This is a system error that says that something has gone wrong, but we can’t identify the error. We ask that you log out and log back in to the corporate online bank and try again.
File transfer went wrong 525
You’re trying to retrieve old files where the content has been deleted.
Get in touch with us via chat from the corporate online bank or call us on 915 04800 and we’ll be happy to help.
Missing ‘Get’ button/the button is a red cross
This error is normally due to a Java error on your PC and/or because you haven’t installed Java.
Here are some of the most common errors that can occur when attempting to retrieve files in the corporate online bank.
Select the suitable option:
Telepay
Telepay version 2 (T) and higher is the file format the bank prefers payment files to be sent in.
The format is a national standard. You’ll find the description of the format at Bits. Read more at Bits.no
XML
XML is a file format that can be used to send and receive files.
P001 (pain001): Payment file (incoming file for domestic and international).
P002 (pain002): Receiving and rejection returns.
C54D (camt054d): Settlement return.
C54C (camt054c): Cremul file, incoming payments (eGiro incoming payments).
C053 (camt053): Account information.
Dirrem
Dirrem is the file format used and developed by Nets.
This format is primarily used for OCR accounting data and AvtaleGiro (direct debit)/eFaktura (eInvoice) files but can also be used to submit remittance files. Since the bank’s systems cannot read this completely, all remittance files send in Dirrem will be converted to Telepay.
Edifact/Paymul
Edifact is an international standard for electronic payment processing and is a powerful and complex format.
The corporate online bank supports the transportation of a number of file types with various functions. Check with your accounting program to see which file formats it supports.
If you need to create a new division for file sending, register the file format to be sent on the division. Administrators can see and change this under ‘Administration’ - ‘Privileges’ – ‘Manage division’.
Below is an overview of the most common formats:
Account information files are digital bank statements that are sent or uploaded to your accounting system.
If you want regular deliveries of TBWK (account information file) delivered to the online bank, you can send us an email or start a chat and request this when you’re logged in to the corporate online bank.
Note! It’s only possible to get this delivered on a daily basis.
If you’d like this delivered directly to the ERP (accounting system) you’ll need to create an agreement through the accounting program.
incoming payments
Many people have questions about
When invoicing with KID number (customer ID), a file is created with all the incoming payments and KID number. These files are called OCR files. OCR files are retrieved from your online bank and are sent directly to your accounting program.
When the OCR file is read into the accounting program, incoming payments are matched with receivables and posted automatically.
How incoming payments work with banking integration (3:40 mins, Norwegian)
If you’ve ordered DIP/Cremul, this involves a file that includes all incoming payments with and without a KID number, which is sent to you in a file.
This file is retrieved from the online bank or sent directly to your accounting system. If you have this agreement, no vouchers will be placed in the online bank because all the details are sent in the file.
How incoming payments work with banking integration (3:40 mins, Norwegian)
If all incoming payments with KID number in a sum post are not read into the accounting system, it’s most likely that the wrong KID number was entered against the payment.
You’ll need to open the file manually in your accounting program to find the payment details which you can use to find the sender in Nets’ Archive.
With Nets’ Archive, you can search for vouchers for payments which, for example, have come in with the wrong KID (Customer ID) number.
You’ll find the Nets’ Archive in the online bank under ‘Payments’ – ‘Incoming payments’ – ‘Archive Nets’.
Start a chat with us when you’re logged in to the corporate online bank and we’ll set up Archive Nets for your if you don’t already have access.
outgoing payments
Many people have questions about
The ‘Send files’ function is used when files need to be sent to the online bank via a file path. When the file is sent, you’ll find the status under ‘File transfer’ – ‘Status submitted files’
Files marked ‘OK’ can be found for approval under File Transfer - Authorise Files
How to send, authorise and get files (3:56 mins, Norwegian)
Files must be authorised before they’re entered into the due date register
Under ‘File transfer’ – ‘Authorise files’, you can see the totals and details of the submitted files and authorise files according to user access and the approval level the user has
You can also delete individual payments and change the due date in the file
How to send, authorise and get files (3:56 mins, Norwegian)
See also
ERP and integrations
Banking integration, accountants and accounting-approved payments
Account
What you need to know about access, vouchers/archive, opening and closing accounts
Payments
Find answers to your questions about incoming payments and payment solutions
International payments
Here is everything you need in order to send and receive international payments
Corporate card
Forgotten PIN? Here you’ll find answers to questions about corporate cards
Corporate online bank
Useful tips and tricks to get the most out of the corporate online bank