Is your business still submitting payment files in the Telepay format? All payment files must soon be sent in the ISO 20022 XML format. Find out more about what you need to do.
Help with file transfers
Here we explain how you can send and get files through the corporate online bank
Manual integration
Manual integration is when the files need to be sent or retrieved in the online bank manually and cannot get directly to and from the accounting system.
getting started
Integrated online bank
To be able to send and retrieve files through the corporate online bank, the online bank must be integrated.
An administrator or orderer can send us an enquiry via email or chat in the logged-in online bank and request this upgrade.
Integrated online bank costs NOK 0 to set up and NOK 150 per month.
Division
You can create a division by clicking on Administration - Manage Divisions/File transmission - New division.
It is important to remember that you create the division in the same file format as the file you are sending. If you are unsure which file format you are using, you must contact your system supplier.
Permissions
Once the division has been created, you must assign rights to that division for the users who need to use it. You do this under Administration - Rights Divisions/File sending.
Select the division you want to assign rights to and click Search. Tick the rights you want and click Save at the bottom.
You are now ready!
To send files, go to File transfer - Send files manually.
If you have created a division to receive files, you must contact us so we can arrange for the files to be sent to that division.
Integrated solution
This is the solution for you who need to send and retrieve files through the online bank. See "What you need to send and retrieve files" on the next page.
Banking integration
Banking integration is a solution that enables you to send files directly from your accounting system to the corporate online bank.
Orders for banking integration are placed through your accounting provider's website.
Direct remittance
Direct remittance is a solution where files are sent directly from the accounting programme to Nets.
Note: At present, DNB only allows the ERP systems Duett and UniMicro/Uni Økonomi in V3 to continue using this service.
You can remit/send files to and from the online bank through your accounting software with an integrated solution or banking integration.
Read more about:
A division can be compared to a folder in the corporate online bank for separating files. A division is set up in a specific file format.
When do you need different divisions?
Example 1: If you need to send or retrieve files for two different companies, you can have one division for Company A and one division for Company B to distinguish which files apply to which company.
Example 2: You use two different systems, one for remittance and one for payroll. In that case, it is also recommended that you have different divisions.
Example 3: If you receive payment files in one format but remit in another format, you must have two different divisions.
XML
XML is a file format that can be used for sending and receiving files.
P001 (pain001): Payment file (input file for domestic and international).
P002 (pain002): Receipt and rejection return.
C54D (camt054d): Settlement return.
C54C (camt054c): Cremul file, incoming payments (eFaktura incoming payments).
C053 (camt053): Account information.
Dirrem
Dirrem is the file format used and developed by Nets.
This format is primarily used for OCR accounting data and AvtaleGiro/eFaktura files, but can also be used for submitting remittance files. As the bank's systems do not read this fully, all remittance files sent in Dirrem will be converted to Telepay.
Edifact/Paymul
Edifact is an international standard for electronic payment transmission and is a powerful and complex format.
The corporate online bank supports the transmission of a range of file types with various functions. Check with your accounting software which file formats they support.
Telepay will cease on 31 March 2024, and from that date all payment files must be sent to the bank in XML format.
Below you will find an overview of the most common formats:
Camt053
Account information files in XML format.
To retrieve these files in the online bank, they must be routed to an XML division. Once an XML division has been created, an administrator or authoriser can send us an enquiry via email or chat in the logged-in online bank to order Camt053.
If you need this delivered directly to your accounting system, you must set up an agreement through your accounting software.
It costs NOK 60 per month per organisation number to receive Camt053 files.
CSV
A CSV is a file you download yourself in the online bank and import into your accounting system.
Account - Recent transactions/New account information.
Here you select the account and period and click Show overview
To CSV file
At the top right corner there will be a button "To CSV file". When you click on this, the file will be downloaded.
Import into the accounting system
You can now import the file into your accounting system. If you are unsure how to do this or whether the accounting system can read CSV files, you must contact your accounting system.
TBWK
If you would like regular delivery of TBWK (account information files) delivered to the online bank, you can send us an email or start a chat from the logged-in corporate online bank and request this.
Note! This can only be delivered daily.
Account information files are digital account statements that are sent or uploaded to your accounting system. Another term for account information files is bank reconciliation files.
Below you will find an overview of the most common formats:
error message
The most common error messages
If you receive a message about an error in the sequence control, the sequence counter must be adjusted before the file can be resent.
How to change the sequence counter (2:09 min)
Change sequence counter:
You can change the sequence counter under Administration - Manage - Divisions / File sending. Click Edit on the relevant division and change the sequence number to a number lower than the one the file starts with.
You can now resend the file.
If you continue to experience errors, you can start a chat with us and we will help you.
There can be two reasons why you receive this error message.
Check format/customer:
- When you receive this error message, there is an incorrect customer number/organisation number in the file you have sent
- You must always use the customer number/organisation number of the company that owns the online bank you are sending to, not the owner of the account that must be debited
- You must change the customer number/organisation number in your accounting system and produce a new file
Check format/division:
- When you receive this error message, there is an incorrect division name in the file you have sent
- It is important that the division name is written in capital letters in the file and that it matches the division you must send to
- You must change the division name in your accounting system and produce a new file
If you still receive an error after checking and changing the division name in the file, you can start a chat with us and we will help you.
Rejected file
If a file does not appear under File transfer - Approve files, it may be that the file has been rejected or that you lack the rights to approve files.
If a file has been rejected, this will appear in the online bank under File transfer - Status of submitted files.
Recipient requires valid KID
This error message means that either the wrong KID has been used or the account being paid to cannot receive KID payments or requires KID.
If the error message says that the wrong KID has been used, you can click on Details to see which KID number has been read from the file. Check that you have entered the same KID number as shown on the invoice you have received.
If the recipient's account requires a KID and you have not received a KID number on the invoice, you must contact the recipient.
If you have received a KID number on the invoice, but the recipient's account cannot receive payments with a KID, you must contact the recipient.
Error in regulatory reporting
When making an international payment of over NOK 100,000, you must enter a transaction code and a message to the authorities.
You will receive this error message if you try to make a payment from an account for which you do not have authorisation. If you lack authorisation, you must request it before you can make payments from this account. You request authorisation under Administration - Grant/receive account authorisation.
You will also receive this error message if you try to make a payment from the tax withholding account to an account other than that of the Norwegian Tax Administration.
There can be several reasons why you receive an error when you need to send files in the corporate online bank. You can find the reason why it fails under File transfer - Status of submitted files.
There it will state whether the file has been rejected or concerns individual transactions.
Select what applies:
It is no longer possible to use Java when you need to send and retrieve files. You must instead use Send files manually and Retrieve files manually.
Error message in the accounting system
When you send files that go directly from the accounting system to the online bank, you will also receive an error message in the accounting system.
You must have Java installed on your computer to be able to retrieve and send files in the online bank.
If you receive an error message stating that you do not have the right to approve, you must check whether you have the right to register and approve payments in that account in the corporate online bank.
This only applies to accounting-approved payments (RGB).
There must be an equal number of approvers registered in the accounting system as in the online bank account. If there are two approvers in the online bank account and only one approver in the accounting system, the payment will not be made.
This only applies to accounting-approved payments (RGB).
Tip! Not all accounting systems support two approvers of accounting-approved payments. If you are unsure whether your accounting system has it, we recommend getting in touch with your system.
Many people have questions about
You must have a payment agreement in order to be able to invoice with KID.
You can order the payment agreement in the Norwegian online bank under Filoverføring - Fakturere med KID or digitally from the ERP system if they are able to.
Different ERP systems can support different payment agreements and may have different ways of ordering. If you are unsure of this, please feel free to contact us by chat or by phone.
Tips
To know how many digits you can have in the KID number and how you get the KID on the invoice, you need to contact your ERP system.
With a payment agreement, you will find that you do not see the name of the sender on the bank statement, only total entries. Information about who has deposited is located in the file that you either retrieve in the online bank or directly in your ERP system. If you cannot find the sender’s information, you can try this:
If you have retrieved files in the online bank, imported these into an ERP system and have lost the file, you can order the file again under File transfer - Order files. Remember to choose the correct file format.
If the file is sent directly to your ERP system and you cannot find any information there, please contact us for help with sending the file again. If your ERP system has a list of payments that have not been registered, you can also check this.
If you have information such as which KID was used or which account number it was paid from, you can use Archive Nets to find the details. See Archive Nets below for more information.
Tips
We cannot tell who has paid by phone, chat or email. If you cannot find the information in the online bank, you can contact us to order this for NOK 100.
Archive Nets allows you to search for attachments on payments that, for example, have been paid with the wrong KID.
You’ll find Archive Nets in the Norwegian online bank under Betaling - Innbetaling - Arkiv Nets.
Start a chat with us when you’re logged in to the corporate online bank and we’ll set up Archive Nets for your if you don’t already have access.
Tips
It is not possible to search on the amount of the total entry in Archive Nets because you must search on a single transaction with, for example, a KID number or the sender's account number. If you don’t have this information, you can order a transaction list for NOK 100 per month by contacting us.
With mandatory KID it will not be possible to pay to your account without using a KID number.
Contact us via chat or email from a logged-in online bank and ask for a mandatory KID.
The change will normally be active after 2-3 working days.
Tips
If you have a mandatory KID in an account and need to receive a payment without a KID, you can contact us by chat or telephone for a solution.
Total payment
This is a payment agreement in XML format that includes payments with and without a KID (Customer ID) and internal bank transactions. These files can only be delivered to an ERP system and not in the online bank. With a Payment total it is possible to get OCR files in addition to another system if you need to.
Internal bank transactions are payments between two DNB accounts without a KID (Customer ID).
If you need a payment agreement in XML format where you can retrieve the files in the online bank, see “eGiro” one step back.
eGiro
This is a payment agreement in XML format that includes payments with and without a KID (Customer ID) but not internal bank transactions. Attachments for internal banking transactions must be obtained from the online bank.
OCR
This is a payment agreement in Telepay format which only includes payments with KID.
Payment agreements
There are three different payment agreements you can have in your account at DNB. Which agreement suits you best, depends on your needs and what your ERP system supports.
OCR and eGiro
In order to receive payment files to two different recipients, each recipient must have their own Nets customer device ID. For example, one recipient can be the corporate online bank with DNB’s customer entity ID, where you can retrieve the file and import it manually into your system. For example, the other recipient can be an invoicing system with the invoicing system's own customer entity ID.
Please contact your ERP system to get your customer unit’s ID.
DNB’s customer unit’s ID for OCR is: 118125The DNB’s customer unit’s ID for eGiro is: 041616
Total payment
It is possible to get the pay-in files to different systems as long as the system has a direct integration with DNB. It is possible to get OCR files (only KID) to the online bank or to another system with Net’s customer device ID.
If you would like to order OCR as well, your administrator in the online bank can contact us via chat to order this. Remember to have the Customer Entity ID ready if the OCR file is to be sent directly to an ERP system.
If you use different systems, for example an accounting system and a billing system, it is possible to get the payment files to both systems.
outgoing payments
Frequently asked questions
The function New send files is used when files must be sent to the online bank. When the file is sent you will find the status under File transfer - Status of submitted files
Files marked "File received OK" will be available for approval under File transfer - Approve files.
Files must be approved before they are added to the due date register
Under File transfer - Approve filesYou can view the total and details of submitted files and approve files according to user access rights and the approval level the user has
How to confirm whether the account is valid
The account pre-validation service enables you (or an ERP system on behalf of your business) to confirm that the account exists and is ready to receive funds. It also checks whether a person or business owns a specified account.
With the file-based solution, you can easily query a larger number of accounts simultaneously. The same service is also offered through our Pre-validation API where you can validate up to 10 accounts simultaneously.
See also
ERP and integrations
Banking integration, accountants and accounting-approved payments
Accounts
What you need to know about access, vouchers/archive, opening and closing accounts
Payments
Find answers to your questions about incoming payments and payment solutions
International payments
Here is everything you need in order to send and receive international payments
Corporate card
Forgotten PIN? Here you’ll find answers to questions about corporate cards
Corporate online bank
Useful tips and tricks to get the most out of the corporate online bank