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Proof of identity and updated customer information

It is important we have valid proof of identity and correct, up to date information about you

Pension Everyday Banking 2

Have you been told to update your customer information?

It is important for us to ensure that we have up-to-date and correct information about our customers. This is also a requirement from the authorities in Norway and the EU. We therefore follow-up with all customers to ensure that we have all the necessary information.

Customer information must be updated at regular intervals. When it is your turn, the questions will automatically appear on the screen when you log in to either the online bank or mobile banking app.

You can update your information at any time by logging in to the mobile banking app. Just press “me”, then “Profile” and then fill in the information under “Information about you and your finances”.

How to identify yourself

Book a proof of identity meeting or go to one of our branches that offer a drop-in service.

What is valid proof of identity?

  • Norwegian or foreign passport
  • Norwegian immigrant's passport
  • Norwegian travel document for refugees
  • Norwegian National ID card and ID card from an EU/EEA country
  • Norwegian driving licence issued after 01.01.1998
  • Norwegian bank card with photo, from another bank

Remember!

  • The proof of identity must not have passed its expiry date.
  • Emergency passports are not valid
  • Bank cards must be from another bank, bank cards from DNB will not be accepted

FAQ

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