Questions about log in to the internet bank

What do I need to log in?

You need the following:

A password calculator
A PIN code
A user ID

When you were authorised for use of the online banking service you received a letter with a PIN code and a one-time password calculator by post. The one-time password is used the first time you log on, and should be changed to a personal code (see item 14 below). You can only do this once.

I have forgotten my PIN

Call us on (+47 915) 04800 and we will help you.

How do I change my PIN?

Enter the PIN code you want to change in the password generator.

When the 8-digit number you used as a password appears, depress the arrow key for at least 3 seconds.

When the text NEW PIN appears, enter a new 4-digit PIN code.

You need to confirm the code and enter it again.

I have forgotten my user ID (TB/NB number)

CAll us on (+47 915) 04800 and we will help you.

Why do I get a message saying the password is not the same one that was saved?

There is no sense in saving your logon password in DNB Connect because you use a different one each time you log on.

You can highlight the six asterisks in the password field and hit delete click on your keyboard and enter the new password but in the long run this may lead to logon problems.

Click on Tools in the menu bar in your browser. Select Internet Options, and then click on the Content tab, select AutoComplete (settings) and then select Delete Password.

Click on OK and delete the old form password.

When you log on again, answer NO if you browser asks if you want to save the password.

What do I do if my password calculator is blocked?

Call us on (+47 915) 04800 and we will help you. If necessary we will send you a new password calculator by post.

How do I find bank account statements in DNB Connect (internet bank)?

Log on to DNB Connect (internet bank).

Click on Account Maintenance and then on the Account Statement.

Select the account you want Select the day, week or month in the period field, and then click on Search.

You can also click on Advanced search and enter the date in the bookkeeping date field and enter the "to" date for the period in the to date field. Then click on Search.

How do I order a paper copy of a bank statement?

Call Corporate Customer Service on telephone number (+47 915) 04800.

If you subscribe to the Mailbox and Archive services in DNB Connect we recommend that you get retrieve any missing statements or vouchers through the online banking service.

Please note that you will be charged a fee if you order copies from the bank. In addition, the person ordering the copy must be authorised to operate the account in order for the bank to process the request.

How do I change the persons who are authorised to operate an account?

For security reasons changes of authorised signatories must be sent to the bank in writing.

Call Corporate Customer Service on telephone number (+47 915) 04800 and we will send you a signature card. The signature card must contain the signatures of everyone who is authorised to operate the account and must be signed by someone who is authorised to sign for the company or other duly authorised person according to the company memorandum and articles of association.

The signature card must be sent/delivered to the bank together with certified copies of the identification documents of all the persons authorised to operate the account (except any who have already presented proof of identity to the bank that has been duly registered by the bank).

How do I open a new Norwegian kroner account?

If you are authorised to use DNB Connect (internet bank), and have been designated as an Orderer, you can easily open new accounts in DNB Connect.

The account will be accessible in the online banking service right away.

You can open several types of accounts: Operating Account, Tax Deduction Account, Investment/Savings Account, Client Account and Foreign Currency Account.

To authorise someone as an orderer, your company needs to fill out and send the order form (service agreement). Print the agreement, sign it and send it to DNB Bank ASA, Service Desk, N-0021 OSLO.

Do you want to subscribe to the online banking service?

Call us on (+47 915) 04800 Open 24 hours a day, every day.
Contact us
24 hours a day, every day
(+47 915) 04800
Select option 9 to be put through to one of our English-speaking advisers.

Opening hours: 24 hours a day, every day