You need to update your customer information
It is important that the information we have about you is correct and up to date. You are therefore required to provide new proof of identity.
This is how easy it is to provide updated proof of identity (1:37 mins)
For most people, the quickest way to do this is to identify yourself using the BankID app.
To authenticate with the BankID app you need:
- valid passport or
- Norwegian national ID card or ID card from EU/EEA countries
The Bank ID app requires you to update your phone:
- iPhones must be using iOS 13 or newer
- Android phones must be 7.0 or newer
If you are not able to use the BankID app or do not have a valid passport and ID card, you are welcome to provide proof of identity at one of our branches.
BankID App: if you’re logging into the online bank with your mobile phone, you can provide proof of identity as follows:
1. Download the BankID app from the App Store or Google play
2. Find a valid passport/ID card and mobile phone and log in to the online bank
3. Follow the steps to consent the use of biometric data and start the proof of identity process
BankID App: if you’re logging into the online bank on your computer, you can provide proof of identity as follows:
1. Download the BankID app from the App Store or Google play.
2. Find a valid passport/ID card, mobile phone and computer
3. Log in to the online bank
4. Open the BankID app and select “Should you do an ID check?”
5. Follow the steps to consent the use of biometric data and start the proof of identity process
Several of our branches are open for proof of identity
Are you not able to use the BankID app or do you not have a valid passport and ID card?
Upload a photo/copy of your proof of identity to the corporate online bank
Are you uploading for yourself or on behalf of someone who does not have access to the online bank?
1. Take a photo/copy of the valid proof of identity
2. Upload and send it to us digitally
Questions and answers
Why is my bank requesting proof of identity?
I haven’t received a passport appointment before the deadline and don’t have any other proof of identity.
Have you been told to update your customer information?
Have you received a letter with a reply slip and business reply envelope in the regular post from DNB?
What happens if I don’t provide the requested information?
What is valid proof of identity?
Why can I not use a bank card from DNB as proof of identity?
I have been a customer for a long time, why does the bank require me to update my proof of identity?
I am not a customer of DNB, why am I being contacted?
Why haven't I been asked to send up-to-date proof of identity?
Didn’t DNB request updated proof of identity for all its customers in 2015-2017?
What will the information be used for?
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