You need to update your customer information
It is important that the information we have about you is correct and up to date. You are therefore required to provide new proof of identity.
This is how easy it is to provide updated proof of identity (1:37 mins)
For most people, the quickest way to do this is to identify yourself using the BankID app.
To authenticate with the BankID app you need:
The Bank ID app requires you to update your phone:
If you are not able to use the BankID app or do not have a valid passport and ID card, you are welcome to provide proof of identity at one of our branches.