Is your business still submitting payment files in the Telepay format? All payment files must soon be sent in the ISO 20022 XML format. Find out more about what you need to do.
Help with file transfers
Here we explain how you can send and get files through the corporate online bank
Manual integration
Manual integration is when the files need to be sent or retrieved in the online bank manually and cannot get directly to and from the accounting system.
getting started
In order to send and get files through the corporate online bank, the online bank must be integrated.
An administrator or orderer can send us an enquiry via email or chat while logged in to the online bank and request this service.
Integrated online banking costs NOK 0 to set up and NOK 150 per month.
Price list for the corporate online bank
Price list for payment
How to send, authorise and get files (3:56 mins, Norwegian)
Integrated solution
This is the solution you need if you want to send and retrieve files through the online bank. See ‘This is what you’ll need to send and get files’ on the left-hand side.
Bank integration
Banking integration is a solution that gives you the option to send files directly from the accounting system to the corporate online bank.
You can order banking integration via the website of your accounting provider.
Direct remittance
Direct remittance is a solution where the files are sent directly from the accounting program to Nets.
Note: At the present time, DNB only allows the ERP systems Duett and UniMicro/Uni Economy in V3 to continue using this service.
You can remit/send files to and from the online bank through your accounting program using an integrated solution or banking integration.
Read more about:
File setup for sending payment files
Go to the menu option ‘File transfer’ – ‘File setup’.
Click on the ‘New file setup’ button.
Fill out the following values:
- File type:Telepay (unless it concerns a different file type)
- Division: HOVED (unless it concerns a different division)
- File in to the bank: Click on the arrow key and open the folder on your PC/Mac where you want to save the file. On the last step in the process, you’ll create the file name: tiltb.tbd and click ‘Open’. The file path will then be visible in the online bank.
- Receiving return: Click on the arrow key and open the folder on your PC/Mac where you want to save the file. On the last step of the process, you’ll create the file name: tbri.dat and click ‘Open’.
- Settlement return: Click on the arrowhead and open the folder on your PC/Mac where you want to save the file. On the last step of the process, you’ll create the file name: tbai.dat and click ‘Open’.
- Rejection return: Click on the arrowhead and open the folder on your PC/Mac where you want to save the file. On the last step of the process, you’ll create the file name: tbai.dat and click ‘Open’.
Remember to save
File setup for getting OCR files
Go to the menu option ‘File transfer’ – ‘File setup’.
Click on the ‘New file setup’ button.
Fill out the following values:
- File type: OCR-Incoming payments
- Division: HOVED (unless it concerns a different division)
- File from the bank: Click on the arrow key and open the folder on your PC/Mac where you want to save the file. On the last step in the process, you’ll create the file name: tboc.dat and click ‘Open’. The file path will then be visible in the online bank.
Remember to save
File setup for retrieving account information files
Go to the menu option ‘File transfer’ – ‘File setup’.
Click on the ‘New file setup’ button.
Fill out the following values:
- File type: Account Information
- Division: HOVED (unless it concerns a different division)
- File from the bank: Click on the arrow key and open the folder on your PC/Mac where you want to save the file. On the last step in the process, you’ll create the file name: tbwk.dat and click ‘Open’. The file path will then be visible in the online bank.
Remember to save
The file setup tells the online bank where the files to be sent and retrieved are located.
You can create and change file paths in the online bank under ‘File transfer’ – ‘File setup’.
How to create a division for sending files (4:13 mins, Norwegian)
Find out more about the different file setups:
File path not defined
No file setup has been created for this file type/division.
See ‘How to create a file path/file setup’ on the left-hand side and follow the instructions.
Access denied to file path/no access
You don’t have physical access to the file path created in the file setup. For example, you’ve defined the file path as q:/OCR/ocr.dat but don’t have access to the area q or the OCR folder due to an internal reorganisation at your end.
See ‘How to create a file path/file set-up’ on the left-hand side to change the file path or get in touch with your IT department.
System error 607
This is a system error that says that something has gone wrong, but we can’t identify the error. We ask that you log out and log back in to the corporate online bank and try again.
File transfer went wrong 525
You’re trying to retrieve old files where the content has been deleted.
Get in touch with us via chat from the corporate online bank or call us on 915 04800 and we’ll be happy to help.
Missing ‘Get’ button/the button is a red cross
This error is normally due to a Java error on your PC and/or because you haven’t installed Java.
Here are some of the most common errors that can occur when attempting to retrieve files in the corporate online bank.
Select the suitable option:
Telepay
Telepay version 2 (T) and higher is the file format the bank prefers payment files to be sent in.
The format is a national standard. You’ll find the description of the format at Bits. Read more at Bits.no
XML
XML is a file format that can be used to send and receive files.
P001 (pain001): Payment file (incoming file for domestic and international).
P002 (pain002): Receiving and rejection returns.
C54D (camt054d): Settlement return.
C54C (camt054c): Cremul file, incoming payments (eGiro incoming payments).
C053 (camt053): Account information.
Dirrem
Dirrem is the file format used and developed by Nets.
This format is primarily used for OCR accounting data and AvtaleGiro (direct debit)/eFaktura (eInvoice) files but can also be used to submit remittance files. Since the bank’s systems cannot read this completely, all remittance files send in Dirrem will be converted to Telepay.
Edifact/Paymul
Edifact is an international standard for electronic payment processing and is a powerful and complex format.
The corporate online bank supports the transportation of a number of file types with various functions. Check with your accounting program to see which file formats it supports.
If you need to create a new division for file sending, register the file format to be sent on the division. Administrators can see and change this under ‘Administration’ - ‘Privileges’ – ‘Manage division’.
Below is an overview of the most common formats:
Account information files are digital bank statements that are sent or uploaded to your accounting system.
If you want regular deliveries of TBWK (account information file) delivered to the online bank, you can send us an email or start a chat and request this when you’re logged in to the corporate online bank.
Note! It’s only possible to get this delivered on a daily basis.
If you’d like this delivered directly to the ERP (accounting system) you’ll need to create an agreement through the accounting program.
error message
The most common error messages
If you’re getting a message about a sequence check error, the sequence counter must be adjusted before the file can be re-sent.
How to change sequence number (2:09 min)
Change sequence counter:
You can change the sequence counter under Administration - Manage - Divisions / File sending. Click Change on the relevant division and change the sequence number to a number lower than the one the file starts on.
You can now re-send the file.
If you’re still getting an error, you can start a chat with us and we’ll be happy to help.
You may get this error message for two reasons:
Check Format/Customer:
- When you get this error message it means there is an incorrect customer number/organisation number in the file you’ve sent
- You must always use the customer number/organisation number of the company that owns the online bank you’re sending to, not the owner of the account being charged
- You must change the customer number/organisation number in your accounting system and produce a new file
Check Format/Division:
- When you get this error message it means there is an incorrect division name in the file you’ve sent
- It’s important that the division name is written in capital letters in the file and that it matches the division that you’re sending on
- You need to change the division name in your accounting system and produce a new file
If you still get an error after having checked and changed the division name in the file, you can start a chat with us and we’ll help you.
Rejected file
If a file doesn’t appear under ‘File transfer’ – ‘Authorise file’s, the file may have been rejected or you may not have the rights to authorise files.
If a file has been rejected, this will appear in the online bank under File Transfer - Status Submitted Files.
Recipient requires valid KID number (customer ID)
This error message means that the wrong KID number (customer ID) is being used or the account being paid into cannot receive KID payments or requires a KID.
If the error message says that the wrong KID number (customer ID) has been used, you can press Details will be shown the KID number (customer ID) that has been read from the file. Check that you have entered the same KID number (customer ID) as on the invoice you have received.
If the recipient’s account requires a KID number (customer ID) and you have not received a KID number on the invoice, you will need to contact the recipient.
If you have received a KID number (customer ID) on the invoice, but the recipient’s account cannot receive payments with a KID number, you will need to contact the recipient.
Errors in regulatory reporting
When making an international payment abroad of over NOK 100,000, you need to enter a cost code and a message to the authorities.
You will receive this error message if you try to pay from an account you do not have authorisation for. If you do not have authorisation, you must request it before you can make payments from this account. You can request authorisation under Administration - Give/get account authorisation.
You will also receive this error message if you try to pay from the tax withholding account to an account other than the Norwegian Tax Administration’s.
There can be many reasons for getting an error when sending files in the corporate online bank. The reason for the error can be found below File Transfer - Status Submitted Files.
It will state whether the file has been rejected or if there is a single assignment.
Select the suitable option:
Get button missing
If you can’t see the ‘Get files’ button, it means there are problems with Java.
Try using another browser or update Java.
The file doesn’t appear
If the file doesn’t appear under ‘Get files’, the administrator will need to check your access for retrieving files under ‘Administration’ – ‘Privileges’ – ‘Divisions’/‘File sending’.
If you don’t get single files manually from the online bank, but they’re automatically sent to the accounting program, you can contact an adviser by starting a chat in the corporate online bank.
It is no longer possible to use Java when sending and downloading files. Instead, you must use New send files manually and Manually download files.
Select the suitable option:
Error message in the accounting system
When you send files that go directly from the accounting system to the online bank, you will also receive an error message in the accounting system.
You must have Java installed on your computer to be able to retrieve and send files in the online bank.
If you receive an error message stating that you do not have the right to approve, you must check whether you have the right to register and approve payments in that account in the corporate online bank.
This only applies to accounting-approved payments (RGB).
There must be an equal number of approvers registered in the accounting system as in the online bank account. If there are two approvers in the online bank account and only one approver in the accounting system, the payment will not be made.
This only applies to accounting-approved payments (RGB).
Tip! Not all accounting systems support two approvers of accounting-approved payments. If you are unsure whether your accounting system has it, we recommend getting in touch with your system.
Many people have questions about
You must have a payment agreement in order to be able to invoice with KID.
You can order the payment agreement in the Norwegian online bank under Filoverføring - Fakturere med KID or digitally from the ERP system if they are able to.
Different ERP systems can support different payment agreements and may have different ways of ordering. If you are unsure of this, please feel free to contact us by chat or by phone.
Tips
To know how many digits you can have in the KID number and how you get the KID on the invoice, you need to contact your ERP system.
With a payment agreement, you will find that you do not see the name of the sender on the bank statement, only total entries. Information about who has deposited is located in the file that you either retrieve in the online bank or directly in your ERP system. If you cannot find the sender’s information, you can try this:
If you have retrieved files in the online bank, imported these into an ERP system and have lost the file, you can order the file again under File transfer - Order files. Remember to choose the correct file format.
If the file is sent directly to your ERP system and you cannot find any information there, please contact us for help with sending the file again. If your ERP system has a list of payments that have not been registered, you can also check this.
If you have information such as which KID was used or which account number it was paid from, you can use Archive Nets to find the details. See Archive Nets below for more information.
Tips
We cannot tell who has paid by phone, chat or email. If you cannot find the information in the online bank, you can contact us to order this for NOK 100.
Archive Nets allows you to search for attachments on payments that, for example, have been paid with the wrong KID.
You’ll find Archive Nets in the Norwegian online bank under Betaling - Innbetaling - Arkiv Nets.
Start a chat with us when you’re logged in to the corporate online bank and we’ll set up Archive Nets for your if you don’t already have access.
Tips
It is not possible to search on the amount of the total entry in Archive Nets because you must search on a single transaction with, for example, a KID number or the sender's account number. If you don’t have this information, you can order a transaction list for NOK 100 per month by contacting us.
With mandatory KID it will not be possible to pay to your account without using a KID number.
Contact us via chat or email from a logged-in online bank and ask for a mandatory KID.
The change will normally be active after 2-3 working days.
Tips
If you have a mandatory KID in an account and need to receive a payment without a KID, you can contact us by chat or telephone for a solution.
Total payment
This is a payment agreement in XML format that includes payments with and without a KID (Customer ID) and internal bank transactions. These files can only be delivered to an ERP system and not in the online bank. With a Payment total it is possible to get OCR files in addition to another system if you need to.
Internal bank transactions are payments between two DNB accounts without a KID (Customer ID).
If you need a payment agreement in XML format where you can retrieve the files in the online bank, see “eGiro” one step back.
eGiro
This is a payment agreement in XML format that includes payments with and without a KID (Customer ID) but not internal bank transactions. Attachments for internal banking transactions must be obtained from the online bank.
OCR
This is a payment agreement in Telepay format which only includes payments with KID.
Payment agreements
There are three different payment agreements you can have in your account at DNB. Which agreement suits you best, depends on your needs and what your ERP system supports.
OCR and eGiro
In order to receive payment files to two different recipients, each recipient must have their own Nets customer device ID. For example, one recipient can be the corporate online bank with DNB’s customer entity ID, where you can retrieve the file and import it manually into your system. For example, the other recipient can be an invoicing system with the invoicing system's own customer entity ID.
Please contact your ERP system to get your customer unit’s ID.
DNB’s customer unit’s ID for OCR is: 118125
The DNB’s customer unit’s ID for eGiro is: 041616
Total payment
It is possible to get the pay-in files to different systems as long as the system has a direct integration with DNB. It is possible to get OCR files (only KID) to the online bank or to another system with Net’s customer device ID.
If you would like to order OCR as well, your administrator in the online bank can contact us via chat to order this. Remember to have the Customer Entity ID ready if the OCR file is to be sent directly to an ERP system.
If you use different systems, for example an accounting system and a billing system, it is possible to get the payment files to both systems.
outgoing payments
Many people have questions about
Feature New send files is used when files are to be sent to the online bank. Once the file is sent, you will find the status under File Transfer - Status Submitted Files
Files marked “File received OK” can be found for approval under File transfer - Approve files.
Files must be authorised before they’re entered into the due date register
Under File transfer - Approve files you can see the totals and details of the submitted files and authorise files according to user access and the approval level the user has
This is how you can confirm if the account is valid
The account pre-validation service gives you (or an ERP system on behalf of your business) the opportunity to confirm that the account exists and is ready to receive money. It also checks whether a person or a business owns a specific account.
The file-based solution allows you to easily query a large number of accounts at the same time. The same service is also offered through our pre-validation API where you can validate up to 10 accounts at the same time.
Download
Pre-validation – technical guideSee also
ERP and integrations
Banking integration, accountants and accounting-approved payments
Account
What you need to know about access, vouchers/archive, opening and closing accounts
Payments
Find answers to your questions about incoming payments and payment solutions
International payments
Here is everything you need in order to send and receive international payments
Corporate card
Forgotten PIN? Here you’ll find answers to questions about corporate cards
Corporate online bank
Useful tips and tricks to get the most out of the corporate online bank