Help with accounts
Many people have questions about
You can easily order a bank confirmation/bank reference in online banking. A bank confirmation is a confirmation of, for example, an account and/or customer relationship.
- Bank confirmation can be ordered in online banking.
- Processing time is approximately 1-2 business days (digital).
- The confirmation can be sent digitally or by mail.
Vouchers
How to find vouchers (2:43 mins, Norwegian)
How to do it:
In the main menu, select Accounts - New account information and click on New Account information/Recent transactions
Select the relevant account and date and click ‘Display overview’
Find the relevant payment, click on the magnifying glass under ‘Voucher’
Tip! In the archive you’ll also find a number of vouchers. You’ll find the archive under Payments in the main menu.
Under the tab Incoming payments select Archive. Select message type, account number, period and click ‘Search’.
I can’t find the year-end statement
There may be several reasons why you cannot find year-end statements:
- Year-end statements are only produced if earned interest exceeds NOK 1. If earned interest is under NOK 1, you can use the last statement for the year. This also shows the balance and earned interest in the same way as the year-end statement.
- For customers with account systems, only year-end statements for MCA and GCA accounts are produced. This means that no year-end statements are produced for operating accounts related to the account system.
- If you cannot find the year-end statement you can get in contact with your administrator. You can see who your administrator is on the right hand side of the online bank’s home page.
Year-end account statement
How to find year-end statements (1:44 mins, Norwegian)
How to find year-end account statements:
Click the information button (i) in the top right-hand corner of the online bank and select Archive
Select message type Account statement/Year-end statement
Select the account number and period and then click ‘Search’
In the archive you’ll find year-end statements going back 10 years.
Loans in DNB Finance
An administrator can download year-end statements under Year-end statements. These year-end statements become available in the archive during week 4.
Foreign currency loan/Margin-based loan
An administrator can download year-end statements under Year-end statements. These year-end statements become available in the archive during week 2.
Annual loan statement
Only administrators in the corporate online bank can retrieve annual loan statements. You can see who your administrator is on the right of the corporate online bank’s home page.
How to find year-end statements (1:44 mins, Norwegian)
The administrator will find the annual loan statements in the archive:
Click the information button (i) in the top right-hand corner of the online bank and select Archive
Select message type Year-end statement (not Statement/Year-end statement)
Select the organisation number, period and click Search
In the archive you’ll find year-end statements going back 10 years.
Credit cards - DNB Corporate Mastercard
Year-end statements are only produced for cardholders with personal liability and who have activated the partial payment option. The year-end statement is sent to the cardholder by regular post.
If you have any questions, get in contact with DNB Corporate Mastercard on tel: 21015001 or email: kundeservice@corporatemastercard.no
Defined-contribution pension/occupational pension - DNB Liv
Information is retrieved from the customer portal to DNB Liv via Other services - Pension and personnel insurance - Administer agreements. These year-end statements become available during week 4.
How to do it:
Select Reports on the left side in the menu, select Type of report and click on Invoice history/Statement.
Select desired format and date range
Click Create report
NB! The portal is only available to holders of pensions or personnel insurance with us. If you have any questions or if you don’t have access you can contact DNB Liv on 915 04800 (08:00-18:00)
Factoring
The year-end statement for factoring is sent by regular post and is not available in the online bank.
Equity trading service/Euronext Securities Oslo (VPS)
All users can download the year-end statement under Other services - Investor services - Mailbox. These year-end statements become available in the archive during week 8.
Do you not have access?
Mutual funds
All users can download the year-end statement via Archive - Year-end statement. These year-end statements become available in the archive during week 3.
If the statements are not shown here, they will be sent by regular post as soon as they are produced.
Guarantees
These year-end statements become available in the archive in the online bank during week 4.
If the statements are not shown here, they will be sent by regular post as soon as they are produced.
NB! The year-end statement is only available for administrators. You can see who the administrator is on the right side of the online bank’s home page.
Accounts in other countries
Countries outside of Norway that produce year-end statements send these out by regular post.
If you need help with foreign accounts you’ll find contact information here:
Travel insurance
The year-end statement for travel insurance is sent by regular post and is not available in the online bank.
Other year-end statements
Year-end statement
Useful information:
- Year-end statements are NOT produced on sub-accounts in a group account system. The bank only calculates interest on the top account, and this is the only one a year-end statement is produced for
- Year-end statements are only produced for Norwegian accounts
Note! Year-end statements are only produced if earned interest exceeds NOK 1. If earned interest is under NOK 1, you can use the last statement for the year. This also shows the balance and earned interest in the same way as the year-end statement.
Select which year-end statement you’re looking for:
Bank statements
In the corporate online bank you can retrieve account statements from DNB accounts in Norway, Sweden, Denmark, Finland, England and Germany:
Individual account statements:
You’ll find statements in the corporate online bank under the main menu ‘Account’ – ‘Account statements’.
Here you’ll find statements going back 18 months.
More account statements:
Go to the menu option ‘Account’ – ‘Account statements’. Here you can select the desired range and tick all the statements. These will open in a separate tab with all of the statements together.
Older account statements:
You can retrieve account statements going back up to 10 years in the archive.
Go to ‘Account’ – ‘Archive’, select ‘Account statements’/‘Year-end statements’ in the drop-down menu.
Tip! If you can’t find the account statement it may because you don’t have access to the account. Administrators in the online bank can assign rights to accounts.
Select what you’re looking for:
Balance
To check multiple accounts at the same time, go to the menu option Accounts - New Account Overview/Recent transactions.
The balance is also available at any time in the mobile banking app DNB Bedrift.
Registered payments
When you’ve registered an outgoing payment in the online bank, you’ll find these by going to the menu option Payments - Payment overview. Here you’ll find registered payments that are due.
How to find an overview of outgoing payments (2:35 mins, Norwegian)
How to do it:
Go to Payment - Payment overview
Select the account from the drop-down menu. Enter the desired search criteria.
Click on Search
Tip! If you leave the search criteria blank and click ‘Search’, you’ll see all payments which are due.
Payment overview
When the payment has been made, it can be found under History in your payment overview. You will find these by going to the menu option Payments – Payment overview - History in the online bank. Here you will find payments going back up to 2 years.
How to find an overview of outgoing payments (2:35 mins, Norwegian)
How to do it:
Go to Payments - Payment overview - History
Select the account from the drop-down menu. Enter the desired search criteria.
Click ‘Search’
Tip! If you want to search for a longer period than 1 month, select Advanced search so you