Do it yourself
We have brought together our best tips for using the corporate internet bank most effectively.
If you have administrator access in the online bank, you can create a new user yourself.
Log in to the corporate online bank
Click on Administration – Manage: User:
Choose “Add a new user”
Here are four steps you’ll need to complete to create a new user in the online bank.
Add a user who is not certified?
If the user you’re trying to add is not legitimated in DNB, you’ll get an error message saying “This person hasn’t been identified at DNB”. If so, the person in question must be identified with us before a new user can be created.
Follow status:
Normal user is added automatically, if you add an administrator or an orderer it requires a signature, you can follow the status under ‘Ongoing processes’.
Authorisation is required to give or receive access to another company’s account. You can choose to give just read-only access, or whether the account can be loaded in another online bank.
How to give authorisation in the online bank (0:52 mins, in Norwegian only)
Click on Account in the main menu. Under the Buy and order tab, select Give/Get account authorisation.
Fill out the information about the proxy or principal, the accounts the company will have authorisation to access, and which rights will be included in the authorisation.
Choose whether the agreement should be signed with eSigning or manually. We recommend eSigning with BankID for the quickest process.
eSigning is sent out after one working day and the authorisation is ready one working day after the signing is complete.
When the user has been created, you can request that the person be given access as an administrator and/or orderer. If you have administrator access in the online bank, you can change users yourself.
How to change users (1:27 mins, Norwegian)
Click on ‘Administration’ in the main menu. Below the tab 'Privileges', choose ‘Manage users’.
Then tick ‘I want a user to be given administrator/orderer access (requires signature)’.
Enter the user ID of the person you want to change.
If you don’t know what the user ID is, you can find this by clicking on ‘Administration’ in the main menu and going to ‘Manage users’ under ‘Privileges’.
Then tick the option for signing with BankID for a faster process. We’ll then send out an eSigning over the course of the next working day.
The changes will be ready one working day after the signing is complete.
In the online bank, administrators can share rights with other users in the accounts.
How to share rights in the corporate online bank (1:13 mins, Norwegian)
Do you want to change multiple users’ rights on one account?
- Click on ‘Administration’ in the main menu. Under the Rights tab, choose Accounts.
- Select the account you want to change the rights for and click Search.
- You can then change the rights for all users
Do you only want to make a change for one user?
- Click on ‘Administration’ in the main menu. Under the Rights tab, choose Accounts
- Enter the user ID or name and click Search.
Tip! If you’re not able to change the rights for a user, check if you’ve removed the tick for ‘All users - all accesses’.
To do this go to the menu option: Administration Under the Administer tab, select User. Here you can remove the tick from “All users - All rights”, click Save.
When this tick is removed, you can assign rights to users.
If you have administrator access in the online bank, you can delete users yourself.
How to delete a user (1:28 min)
Delete user
- Select ‘Administration’ in the menu and then ‘Manage users’
- select ‘Delete user’;
- Enter the user ID for the user you want to delete and click ‘Continue’
- Confirm deletion by completing the form
Delete an administrator
- Select ‘Administration’ in the menu and then ‘Manage users’
- Select ‘I want to delete or change an administrator (requires signature)’.
- Enter the user ID for the user you want to delete and click ‘Continue’
- When you have completed the form you will receive an email of the form you’ve completed. You then need to send this to us by email from the internet bank. To do this, click “Send email” when you’re on the internet bank’s home page
Tip! If you don’t know the user ID of the user you want to delete, you’ll find a list of users by going to ‘Administration’, then ‘Privileges’ and select ‘Manage users’.
How to find vouchers (2:43 mins, Norwegian)
Click on Account in the main menu. Under the ‘Account information’ tab, select ‘New account information’/‘Recent transactions’
Select the relevant account and date and click ‘Display overview’
Find the relevant payment and click on the magnifying glass under ‘Voucher’
Tip! In the archive you’ll also find a number of vouchers. You’ll find the archive by clicking Payments in the main menu. Under the Incoming Payments tab, select Archive. Then click notification type, account number, period and click Retrieve notifications.
An EU payment is used when you want to pay in euros or the recipient country’s currency.
How to register an EU payment (3:06 mins, Norwegian)
- Select ‘Payments’ in the menu, then ‘International payment’s.
- Select the ‘EU payments tab’.
- Enter the recipient’s IBAN, name and address, and a message to the recipient.
- Information about the recipient’s bank is automatically filled out after you’ve entered the IBAN.
Is the amount over NOK 100 000?
For amounts over NOK 100,000, information is required for regulatory reporting. You’ll then get the option to enter a code for the payment type, and enter a short description of what the amount is for.
Please note that ‘Provisional rate’ relates to DNB’s currency converter which is updated once every banking day at 9:00. The price is fluctuating all the time and you will not see the actual price until the payment is exchanged and executed.
To receive international payments, you need to provide the sender with two things: IBAN and BIC/Swift.
You’ll find the IBAN with our BIC/Swift address on your bank statement.
Alternatively you can use the IBAN calculator
How to receive payments from abroad (0:59 mins, Norwegian)
If you’ve been asked to provide our address you can use this one:
DNB Bank ASA, Dronning Eufemias Gate 30 0191 Oslo
If you want to complain about an international payment you have made you can easily do this from the internet bank.
The payment must be posted before you can raise your complaint.
How to submit a complaint about an international payment (1:59 mins, Norwegian)
- Select ‘Payments’ in the menu and then ‘Payment overview’ - ‘History’.
- Search for the relevant payment and click on details.
- Select ‘Complaint’ at the bottom of the page and read through the information.
- Select the reason for the complaint and give a short description of the case before you continue and submit your complaint.
Note! A complaint fee will be charged if the customer has made an error, including for stopping/recalling a payment.
Select the relevant option:
How to get an overall overview of transactions in your account.
How to find recent transactions (2:08 min)
- Choose ‘Account’ in the menu and click ‘New account information’/‘Recent transactions’
- Select the relevant account and date and click ‘Display overview’
Here you’ll be able to search transactions from up to 2 years ago, although the maximum search period is 1 year at a time.
Tip! If you wish to print or export the information, you can do this by clicking ‘Print’, ‘To Excel’ or ‘To CSV File’ at the top of the page.
- Click on the information button (i) in the top right-hand corner of the online bank and select ‘Archive’.
- Select the message type Account statement/Year-end statement.
- Select account number, period and click ‘Search’.
Tip! In the archive you’ll find annual statements going back 10 years.
Note! Only administrators can retrieve year-end statements for loans.
- Click on the information button (i) in the top right-hand corner of the online bank and select ‘Archive’.
- Select message type ‘Year-end statement’.
- Select organisation number, period and click on ‘Search’.
Tip! In the archive you’ll find annual statements going back 10 years.
Here you’ll find help with the annual statements and attachments to the annual statements.
How to find the annual task (1:28 min)
Here you’ll get help to find annual returns and vouchers for the annual accounts.
Select the type of year-end statement:
When you’ve registered an outgoing payment in the online bank, you’ll find these by going to the menu option ‘Payments’ and selecting ‘Payment overview’.
Here you’ll find registered payments that are due.
- Select the account from the drop-down menu
- Enter your chosen search criteria and click on ‘Search’
Tip! If you leave the search criteria blank and click on ‘Search’, you’ll see all payments that are due.
When a payment is complete, it will appear under History.
Alternatively, you can go to the menu option Payment and select Completed payments.
Here you’ll find payments going back up to 2 years.
- Select the account from the drop-down menu
- Enter your chosen search criteria and click on ‘Search’
Tip! Want to search for a longer period than 1 month? Select advanced search so you can enter the date range. Please note that you can only search for 3 months at a time.
How to find an overview of outgoing payments (2:35 mins, Norwegian)
Select the one that applies to your payment:
How to log in to the online bank (1:27 min)
Log in to the corporate online bank
- Click ‘Log in’ in the top right-hand corner
- Enter your user ID and click ‘Log in’
- Select your preferred log in method
Switch between online banks
When you’ve logged in you can switch between the private and corporate internet bank. How to do it:
- Click the DNB logo in the top left-hand corner (when you’re already logged in to the private/corporate online bank).
- Select ‘Switch online bank’/‘Corporate bank’ on the right of the home page in the online bank under your name.
Tip! It’s only possible to switch between internet banks when you have logged in with BankID. If you have BankID from another bank, you’ll also be able to use it in DNB’s online bank.
When invoicing with KID number (customer ID), a file is create with all the incoming payments and KID number. These files are called OCR files.
How incoming payments work with banking integration (3:40 mins, Norwegian)
Incoming payments with KID number (customer ID) (OCR):
- OCR files are retrieved from your online bank or sent directly to your accounting program
- When the OCR file is read into the accounting program, incoming payments are matched with receivables and posted automatically
DIP/Cremul files:
- If you’ve ordered DIP/Cremul, this involves a file that includes all incoming payments with and without a KID number, which is sent to you in a file
- This file is retrieved from the internet bank or sent directly to your accounting system. If you have this agreement, no vouchers will be placed in the internet bank because all the details are sent in the file
If you’re getting a message about a sequence check error, the sequence counter must be adjusted before the file can be re-sent.
How to change sequence number (2:09 min)
Change sequence counter:
You can change the sequence counter under Administration - Administrate - Divisions. Click on the relevant division and change the sequence number to a number lower than the one the file starts on.
You can now re-send the file
If you’re still getting an error message, you can start a chat with an adviser in the online bank and we’ll help you.
Here we explain how you can send, authorise and get files through the corporate online bank.
How to send, authorise and get files (3:56 mins, Norwegian)
Send files:
- The ‘Send’ function is used when files are sent to the online bank via a file path
- When the file is sent you’ll find the status under File transfer - Status submitted files
- Files marked ‘OK’ can be found for approval under File Transfer - Authorise Files
Authorise files:
- Files must be authorised before they’re entered into the due date register
- Under ‘File transfer’ – ‘Authorise files’, you can see the totals and details of the submitted files and authorise files according to user access and the approval level the user has
- You can also delete individual payments and change the due date in the file
Retrieve files:
- You can, for example, retrieve settlement return files from the bank, which are receipts that the file submission task is complete
- These must be retrieved and read into the ERP system for the payments to be updated with the correct status there
- You’ll find files for retrieval in the online bank by clicking on ‘File transfer’ in the main menu – ‘Get files’
- Tick the file you want to retrieve and click ‘Get’. The file will be stored in the folder on your PC that’s defined as the file path
Go to the menu option ‘File transfer’ – ‘File setup’.
Click on the ‘New file setup’ button.
Fill out the following values:
- File type: Telepay (unless it concerns a different file type)
- Division: Division: MAIN (Norwegian HOVED, unless it concerns a different division)
- File in to the bank: Click on the arrowhead and open the folder on your PC/Mac where you want to save the file. On the last step of the process, you’ll create the file name: tiltb.tbd The file path will then be visible in the online bank.
- Receiving return: Click on the arrowhead and open the folder on your PC/Mac where you want to save the file. On the last step of the process, you’ll create the file name: tbri.dat
- Settlement return: Click on the arrowhead and open the folder on your PC/Mac where you want to save the file. On the last step of the process, you’ll create the file name: tbai.dat
- Rejection return: Click on the arrowhead and open the folder on your PC/Mac where you want to save the file. On the last step of the process, you’ll create the file name: tbai.dat
Remember to save
Go to the menu option ‘File transfer’ – ‘File setup’.
Click on the ‘New file setup’ button.
Fill out the following values:
- File type: OCR incoming payments
- Division: Division: MAIN (Norwegian HOVED, unless it concerns a different division)
- File from the bank: Click on the arrowhead and open the folder on your PC/Mac where you want to save the file. On the last step of the process, you’ll create the file name: tboc.dat The file path will then be visible in the online bank.
Remember to save
Go to the menu option ‘File transfer’ – ‘File setup’.
Click on the ‘New file setup’ button.
Fill out the following values:
- File type: New account information
- Division: Division: MAIN (Norwegian HOVED, unless it concerns a different division)
- File from the bank: Click on the arrowhead and open the folder on your PC/Mac where you want to save the file. On the last step of the process, you’ll create the file name: tbwk.dat The file path will then be visible in the online bank
Remember to save
You can create and change file paths in the online bank under ‘File transfer’ – ‘File setup’.
How to create a division for sending files (4:13 mins, Norwegian)
Read about the different file setups:
A user with orderer access can easily open an account themselves in the online bank:
How to open an account (1:05 mins, Norwegian)
- Only available in the Norwegian online bank. Select ‘Administration’ in the menu, then ‘Open account’
- Select the account type you wish to open
- Under ‘Connection and name’, select the organisation number the account should be connected to
- Under ‘Optional account name’, you can give the account a customised name that will be visible in the online bank
- Check that the address that automatically appears is correct, and change this if you’d prefer another address
- Click on ‘Next’, tick to accept the terms and conditions and click on ‘Open account’
Remember that you need to assign yourself and other users rights to the new account before it’s visible and can be used.
A user with orderer access can close an account themselves in the Norwegian online bank:
How to close an account (1:15 mins, Norwegian)
- Select ‘Account’ in the menu, then ‘Close account’
- Select the company, account, date of closure and click on ‘Next’
- Select the account number that the balance and interest should be transferred to and click on ‘Next’
- Confirm closure by clicking on ‘Close account’
Remember to retrieve vouchers and other documentation before you close an account. Most vouchers are deleted when the account is closed, and you will need these for your accounts. However, statements and annual summaries are available in the internet bank for one year after closure.
A security deposit account is set up by the landlord. A user with orderer rights in the landlord’s internet bank can do this by:
How to create a deposit account (1:05 min)
- Select ‘Account’ in the menu, then ‘Open account’
- Select ‘Security Deposit Account’ and ‘Open Security Deposit Account’.
- Fill out the information in the form and click “Next”
- Read through the order summary and the terms and conditions for the security deposit account.
- Tick to confirm that you’ve read and understood the terms and conditions and click on ‘Confirm’ to complete the account opening
Please note that both parties in the tenancy must be, or become, customers in DNB before the account is opened.
Closing a security deposit account can be initiated by either the landlord or tenant and must be carried out by a user with orderer rights in the online bank.
How to close a security deposit account (2:18 mins, Norwegian)
- Select ‘Account’ in the menu, then ‘Close account’
- Select ‘Security Deposit Account’ and ‘Close Security Deposit Account’
- Fill out the information in the form and click “Next”
- Read through the summary of the closure and click on ‘Confirm’ to complete the closure
- We’ll contact the other party and inform them that a closure has been requested.
Tip! If both parties send in a closure form, the closure process will be quicker.
For landlords
Closing a security deposit account can be initiated by either the landlord or tenant and must be carried out by a user with orderer rights in the online bank.
How to close a security deposit account (2:04 mins, Norwegian)
- Select ‘Account’ in the menu, then ‘Close account’
- Select ‘Security Deposit Account’ and ‘Close Security Deposit Account’
- Fill out the information in the form and click “Next”
- Read through the summary of the closure and click on ‘Confirm’ to complete the closure
- We’ll contact the other party and inform them that a closure has been requested.
Tip! If both parties send in a closure form, the closure process will be quicker.
What does this concern:
You can customise individual pages in the online bank to suit you.
How to customise the online bank (2:30 mins, Norwegian)
You can customise the pages ‘Account overview’ and ‘Recent transactions’/‘New account information’ by:
- Accessing the page in question.
- Select Customise Page at the top of the screen. Here you can remove, add and change the order of the columns.
Tip! You can also make changes to the corporate online bank by going to ‘Administration’ in the menu, then ‘Personal setting’s.
cards
How to block cards in DNB Bedrift.
See also
Help and advice
Are you stuck or do you have a question? We’ve made it easy for you to solve it yourself!
Corporate online bank
Useful tips and tricks to get the most out of the corporate online bank
Payments
Find answers to your questions about incoming payments, files and payment solutions
Accounts
What you need to know about access, vouchers/archive, opening and closing accounts
ERP and integration
Banking integration, accountants and accounting-approved payments
Logging in and BankID
Everything you need to know about logging in to the corporate online bank
File transfer
Error messages, sending and getting payment files in the corporate online bank
Corporate card
Forgotten PIN? Here you’ll find answers to questions about corporate cards