How can we help you?
Frequently asked questions
Get an overview of our most important systems and services in real time.
Simple everyday banking
Easily take care of your own finances, even without digital tools.
Would you like to make a complaint?
Agreement terms and conditions
Here you’ll find the current terms and conditions for our products and services.
Customer Services - Retail
Call us on +47 915 04800
Book an appointment with us
You can book an appointment to get advice on loans and insurance at one of our branches.
Ask our chatbot
Our chatbot Aino is available to answer your questions 24 hours a day.
If you open a chat in the online bank and Aino doesn’t know the answer, you’ll be able to chat with an adviser during the customer service centre’s opening hours.
Notification of unacceptable circumstances
Unacceptable circumstances include circumstances that are in breach of legal rules (laws, regulations etc.), DNB’s written ethical guidelines (Code of Conduct) or ethical norms to which there is broad adherence in society.
For customers who are deaf or hard of hearing
We are available through digital services such as chat and contact forms when you are logged in to the online bank, in addition to text message services.
If these services cannot be used, we can be contacted by telephone using Text telephone 149 (Telenor), Image interpretation service (NAV), and via our appointment booking form above.