Frequently asked question

Who can become a customer?

Private individuals: Private individuals aged 18 years and over.
» Order service

Companies: All companies with an organisation number can become a customer of DNB Markets. 

Investment clubs: It is possible for an investment club to become a customer. The club member designated by the club to buy and sell orders must register him/herself as a customer of DNB Markets.

Is the equity trading service available 24/7?

You can place your orders 24/7, but they will only be executed during stock exchange opening hours. Oslo Børs (the Oslo stock exchange), for example, is open from 09.00-17.30 hours CET Monday to Friday. Total trading time is, however, from 09.00-22.00 hours CET Monday to Friday, facilitating trading on other stock exchanges.

Is there a charge for using the Online Equity Trading service?

No, you can use the Online Equity Trading service free of charge.

Can I use my existing VPS account?

A Trading Account is a money account and is what we call your settlement account which is opened for you to trade equities on dnb.no. You must use this account as a settlement account. Please ensure that this account has available funds before you place a buy order.

How do I obtain real-time price information?

Real-time price information (with or without order depth) can be ordered once you become a DNB customer and receive access to Online Equity Trading.

Registered customers can order real-time price information by clicking on ”My Settings” and then “Order subscriptions” after logging in. You can then choose whether your subscription is to be with or without real-time order depth and the duration of your subscription.

The cost will be charged to your Equity Trading Account once you have made your order. The cost will be the same as requested by Oslo Børs to give you such access, please see our Price list.

Please note! You can only order real-time price information for Oslo Børs and the Nordic markets (OMX).

What is a Snapshot?

A snapshot shows you real-time supply and demand for a specific share. Click on the share and then click on ”Buy snapshot” – the button below the order depth. For snapshot prices, please see our Price list.

Customers who subscribe for ”real-time with order depth” do not need a Snapshort as order-depth is real-time.

How do I buy and sell specific shares?

Before your first purchase, you must transfer money to your Trading Account. If you have money in another account in DNB, you can easily transfer money via the Internet bank. Select the share you wish to buy and click on ”Buy”. You must then specify the number of shares you wish to buy and your ”Limit”, which is the maximum price you are willing to pay for a share. If you wish to change or delete an order, go to “Portfolio and orders” and click on My orders.
 
When selling shares, it is important to check that the number of shares to be sold corresponds to the number of shares registered on your VPS account. Please note that you are, according to our agreement terms and conditions, responsible for selling the number of shares that you actually own. If the number of shares on your VPS account is incorrect, please contact us.

What is a Limit?

A Limit is the maximum price you are willing to pay for a share at the time of purchase and the minimum price per share you are willing to sell for.

There are limitations relating to which limit you can set on an order. As a general rule, Oslo Børs does not accept orders with a limit which deviates more than 20 per cent from the last traded price. Orders with a limit which deviates more than 20 per cent from the last traded share can be cancelled by our stock brokers. The same applies to Stop Loss Orders. If the order’s limit deviates more than 20 per cent from the Stop Loss price, the order will normally not be sent to the stock exchange.

What does Tick Size mean?

A share’s Tick Size specifies whether a share is traded at, for example, one øre or ten øre level. One set of Tick Size rules applies to the OBX segment, whereas another set applies to the other segments. A share’s Tick Size will vary and depend on the price level of the share.

Can I trade unlisted shares on the Internet?

Through DNB Markets Online Equity Trading, you can trade all unlisted shares registered on the Norwegian Securities Dealers Association’s list of unlisted equities, called the OTC list.
» Read more about trading unlisted shares

Please note! It is not possible to change an active OTC order during the trading period for the OTC segment, i.e. between 09.00 hours to 16.30 hours. It is only possible to place a new order. To change an OTC order during the trading period, you must call +47 915 08940 and select option 1.

What is a contract note?

A contract note is legal contractual document which confirms that a transaction is completed. Internet bank customers can choose to receive contract notes via their mail box to dnb.no, or can ask for them to be sent via regular mail or e-mail.

Where can I find my share portfolio?

Go to ”Portfolio and orders” to view your share portfolio. If the shares you own are not in your portfolio, or shares which you do not own appear here, you must contact us via e-mail or call + 47 915 08940 and select option 1.

How can I correct errors or insert cost price in my share portfolio?

If the cost price in your portfolio is incorrect or is lacking, please send an e-mail to ah.markets@dnb.no with the correct cost price. DNB Markets will then manually update your portfolio with the specified cost price.

Why has my order not been placed?

An order will not be placed until the limit requirement is fulfilled, i.e. as long as there are matching orders in the markets, it is very likely that the order will be carried out. However, please remember that Oslo Børs follows the principle: ”first in time – first in right". This means that if there are several orders with the same limit, it is the time when the order was placed which is decisive for which orders are executed. If the order is nonetheless not executed, this may be because of other factors, e.g. perhaps the share was not traded that day or because the share is illiquid and that the deviation between the bid price and the asked price is too large.

What is a stop-loss order?

Stop-loss is an advanced order function which gives you the possibility to define the conditions so that your order can be put on the market. This functionality can be useful if you do not have the opportunity to actively follow the market and you wish to sell the shares you own if the share should fall to a certain level.

A stop- loss order can be made as follows: Fill in how many shares you want to sell in the box: “Number of shares” and at what price in the "Limit" box. Beneath Advanced order in the box "Stop-loss" insert the price to determine when the order is to be activated. In the event of a sale, the value in the “Stop-loss” box must be higher or the same as the value in the "Limit" box. If the share then falls to the price you have inserted in the "Stop-loss" box, the order will be activated and sent to the stock exchange. Stop-loss can be regarded as an inactive order which is activated when your conditions are met.

You can also place a "Stop- loss" on a purchase order, i.e. that the purchase order is placed in the market on the condition that the share price has risen to your defined level. In practice this is very rarely used. However, a stop-loss in connection with a purchase order is not possible to use in our online equity trading solution.

Example:
Market price is approx. NOK 100
You decide if the price falls to NOK 90 you will take the loss.
Place a sales order for the number of shares you wish to sell, insert NOK 90 in the stop-loss box and specify a limit below NOK 90, e.g. NOK 85. Your order will then be sent to the stock exchange if there is a trade of NOK 90 or lower. Your order will then be like a normal limit order. In this example, your order will be sold at the price there is a purchase interest for until the volume is met. If there is little buyer interest in relation to your sales volume, the order will be quickly sold down to the limit you have set, in this case NOK 85.

What does open volume mean?

Open volume is used in those cases when you do not wish to show your whole order in the market. This may be wise for securities where there is little liquidity, or if the total number of shares you wish to sell is more than the orders which are normally traded for the share.

Open volume for an order is executed as follows: specify the total number of shares you wish to buy/sell under ”Number of shares” and at what price in the ”Limit” box. Under “Advanced order” in the box “Open volume” you must insert the number of shares you wish to show in the market. Please note that you lose your place in the queue each time new shares are shown from your order.

Example:
You wish to sell 10,000 shares
You wish to show only 2,000 shares at a time for sale.
You insert 10,000 in the”Number of shares” box.
You insert 2,000 in the "Open volume" box
When 2,000 shares are sold, the system will generate a new sales order for 2,000 shares until the order is filled up.


How can I trade international shares online?

To trade on international markets, you must have entered into the agreement governing the use of Online Equity Trading through DNB Markets, and you must sign the Custodian Agreement.
» View the agreements

You can easily sign the Custodian Agreement electronically in our Equity Trading solution by logging in, then click on “My settings” and then on “Order international trade”,

Which international stock exchanges can I trade on?

The following international stock exchanges are currently available for online trading:
Country Stock Exchange
Sweden Stockholm Stock Exchange
Denmark Copenhagen Stock Exchange
Finland 3 Helsinki Stock Exchange
USA 1 NYSE, AMEX, NASDAQ
UK 2 London Stock Exchange
Germany 2 Deutsche Börse Group Frankfurt
Belgium 2 Euronext Brussels
France 2 Euronext Paris
The Netherlands 2 Euronext Amsterdam
Italy 2 Italian Stock Exchange
Switzerland 4 Swiss Exchanges
Spain 2 Madrid Stock Exchange
Canada Toronto Stock Exchange
1 Orders up to 10,001 shares are routed directly to the stock exchange unless the order exceeds $1,000,000.00. Orders above 10,001 shares and orders above $1,000,000.00 will be placed by a stock broker.
2 Orders up to 500,000 in local currency value are routed directly to the stock exchange. Orders above 500,000 in local value currency will be placed by a stock broker.
3 Orders up to €500.000,00 are routed directly to the stock exchange. Orders above €500,000.00 will be executed by a stock broker.
4 Orders up to CHF 500,000.00 are routed directly to the stock exchange. Orders above CHF 500.000,00 will be executed by a stock broker.

What should I do if I cannot find the share I wish to trade?

If you cannot find the share you wish to trade, please send us an e-mail to ah.markets@dnb.no.

I already have international shares. Can I sell these via dnb.no?

In order to sell international shares which you have bought through other channels, e.g. from sales desks, you must have the shares transferred to a client investment account.. Contact our Global Custody department. For the cost of our services, please see our price list.

What type of order can I place on international stock exchanges?

It is only possible to place “Limit orders” which are valid until the end of trading the same day. If you place an order after the stock exchange in question has closed, the order will be valid until the end of the following trading day.

When do the international stock exchanges close?

Closing times for international stock exchanges: (Please note that the times below are Norwegian time (CET) and subject to change due to summer time):
Country Closing time
Belgium 17.25
France 17.25
Italy 17.30
The Netherlands 17.25
Spain 17.30
UK 17.30
Switzerland 17.30
Germany 19.30
USA (NYSE, NASDAQ, AMEX) 22.00

How do I receive my share trading settlement from international stock changes?

The same procedure applies as for trading in Norwegian shares. The same trading account is used to deduct or credit the trading amount and brokerage commission.

For all countries apart from Germany, the settlement period is three working days after the trading day (T+3). In Germany, the settlement period is two working days after the trading date. Please note that the settlement period takes into account public holidays in the country where trading is conducted.

What is stamp duty?

This is a fee to the UK government. Stamp Duty will not appear in the order form when you place a buy order, but will be deducted from your bank account on the settlement date. When you trade shares on the London Stock Exchane, you will be charged 0.50 % of the trade amount in addition to brokerage fees. Shares registered in Ireland, however, are subject to 1 % stamp duty. Please note that stamp duty is to be paid only in connection with a buy order, and not when you sell shares.

How does currency exchange take place in connection with international trading?

For “buy orders” up to NOK 1 million, we will automatically exchange currency after the order is executed so that the correct amount is deducted in Norwegian krone. However, for orders over NOK 1 million, the exchange will take place no later than during the next trading day. In the event of sale, we will exchange to Norwegian krone and credit your trading account with the sales amount either immediately automatically, or no later than the next trading day depending on the size of the amount.

Please note that automatic currency exchange requires that the order is be placed before 21:00 hrs. If the trade is executed after 21:00 hrs, the exchange will be made no later than the next trading day irrespective of the size of the amount. When buying shares, an estimated amount will be reserved from your bank account, whereas when selling shares, the amount will not be reserved in your bank account until the currency exchange has been made.

How can I achieve lower withholding tax when I trade in international shares?

Our Corporate Actions department carries out the tax refund on behalf of those customers who qualify for this; i.e. where refunded amounts are in excess of NOK 1 000. Corporate Actions fills out the necessary application form, obtains necessary documentation and signatures from the Norwegian Directorate of Taxes. All customers have to do is to sign and return all documentation to us so that we can submit this to the custodian bank. We start with the tax refund during the second half of the year when most dividend payments have been made. A charge for this work will be made between NOK 500 and NOK 1,000.

What is a share issue?

A share issue is used by companies to raise additional equity for their operations. New shares are issued to those who already own shares in the company and/or to those who do not already own shares in the company.

What is a subscription right?

In a shares issue, existing shareholders often receive a pre-emptive right to buy new shares in a company. Such rights are called subscription rights, i.e. for each share you receive, you receive x number of subscription rights. For each subscription right, you are entitled to buy a certain number of shares in the company, often at a fixed price during a certain period. Generally, the subscription rights can also be sold as securities on the stock exchange. Thus, subscription rights have a double function as they give you a right to participate in a rights issue and they are securities in themselves.

It is very important to remember that subscription rights only apply during a fixed period. The duration of a subscription period is normally two weeks. If you do not use your subscription rights during this period they become invalid. It is therefore very important that you ensure that you act before the closing date so that you do not lose your rights to buy shares if you wish to do so.

What should I do to acquire a subscription right?

Everyone who is registered as a shareholder at a certain given time will be automatically assigned subscription rights in the event of a rights issue. It is stated in the rights issue documentation how many existing shares give one subscription right.

What happens if I do not take any action with respect to the rights issue?

The subscription rights will be deleted at the end of the subscription period. If you have not used your subscription rights by the end of the subscription period, they will expire and therefore become invalid.

How can I buy or sell my subscription rights?

During the subscription period, subscription rights will (normally) be listed on the Oslo Stock Exchange. You can buy or selI subscription rights by using DNB Markets’ online trading solution where the minimum brokerage fee is NOK 50.

Can I subscribe for more shares than I have subscription rights for?

You can subscribe for more shares than you have subscription rights for if it is possible to oversubscribe. However, you will only be ensured assignment of the number of shares covered by the subscription rights you have at the end of the subscription period. You can buy more subscription rights on Oslo Børs provided that you can trade on this stock exchange. Normally, these give you the right to subscribe for a further one single share per purchased subscription right, whereas at other times several subscription rights are required to subscribe for one new share.

How can I pay for the new shares?

When you order shares on the Internet or by using the printed subscription form, the account to be debited must be specified. This must be a bank account in Norway. The specified bank account will be debited on a fixed date specified in the prospectus and on the subscription form.

Can I withdraw a subscription after it is sent?

No, the subscription is binding.

What is the price of the brokerage fees?

Please see our Price list for our brokerage fees.
Contact Equity Sales and Research