How can we help you?

• How to do it:

  Select Account in the main menu. Under the tab Account information select ‘New account information’/‘Recent transactions’

• Select the relevant account and date and click ‘Display overview’

• Find the relevant payment and click on the magnifying glass under ‘Details’

• If the voucher is not there, you can search for a voucher in the online bank under Payments - Incoming payments, or in the archive. You will find the archive under Payment - Archive.

Read more about:

• ‌Incoming payment vouchers

• How to find year-end account statement:

  Click on the information button (i) in the top right of the online bank and select Archive

• Select message type Account statement/Year-end statement

• Select account number, period and clickSearch"

• ‌I can’t find the year-end statement

• How to find annual loan statement:

  Click on the information button (i) in the upper right-hand corner of the online bank and select Archive

• Select message type Year-end statement

• Select the organisation number, period and clickSearch"

• How to do it:

  Select Reports on the left side in the menu, select Type of report and click on Invoice history/Statement.

• Select desired format and date range

• Click Create report

• ‌Credit cards - DNB Corporate Mastercard
• ‌Defined-contribution pension/occupational pension - DNB Liv
• ‌Factoring
• ‌Equity trading service/Euronext Securities Oslo (VPS)
• ‌Mutual funds
• ‌Guarantees
• ‌Accounts in other countries
• ‌Travel insurance

• Useful to know:

  • Year-end statements are only produced if earned interest exceeds NOK 1. If earned interest is below NOK 1, you can use the most recent account statement. This also shows the balance and earned interest in the same way as the year-end statement
  • Year-end statements are NOT produced on sub-accounts in a group account system. The bank only calculates interest on the top account, and this is the only one a year-end statement is produced for
  • Year-end statements are only produced for Norwegian accounts in the online bank

Select which year-end statement you’re looking for:

• ‌Year-end account statement
• ‌Annual loan statement
• ‌Other year-end statements

• How to do it:

  Go to the menu option ‘Account’ and select ‘New account information’/‘Recent transactions’

• Select the relevant account and date and click ‘Display overview’

• Here you’ll be able to search transactions from up to 2 years ago, although the maximum search period is 1 year at a time.

• Choose ‘Administration’ in the menu. Under the tab ‘Privileges’, select ‘Manage users’

• Enter the user ID or name

• Click ‘Search’

• Go to ‘Administration’ in the main menu. Under the ‘Privileges’ tab, choose ‘Manage account’

• Select the account you want to change the rights for and click Search

• You can then change the rights for all users

Select the one you need:

• ‌Change for one user
• ‌Change for multiple users

• How to do it:

  Select Administration in the main menu. Under the tab 'Privileges', select Assign/Receive account authorisation

• Fill out the information about the proxy or principal, the accounts the company will have authorisation to access, and which rights will be included in the authorisation.

• Select whether the agreement should be signed with eSigning or manually. We recommend eSigning with BankID for the quickest process.

• eSigning is sent out after one working day and the authorisation is ready one working day after the signing is complete.

• How to do it:

  Select Administration in the main menu. Under the tab 'Privileges', select ‘Manage users’

• You can choose from four options. Select ‘Add a new user’

• Enter the national identity number, the name of the user and your contact information.

• Once the user has been created, you need to assign rights to the user

• Go to Administration in the main menu. Under the tab ‘Privileges’, select Manage users

• Select ‘I want a user to be given administrator/orderer access (requires signature)’

• When you’ve filled out the form, you’ll receive a receipt for what you’ve ordered and the agreement will be sent out for eSigning, normally within one working day.

• The changes will be ready one working day after the signing with BankID is complete

• Select ‘Administration’ in the main menu. Below the tab 'Privileges', choose ‘Manage users’.

• select ‘I’m an administrator and want to delete a user’

• confirm deletion by completing the form.

• Select Administration in the main menu. Under the tab 'Privileges', select ‘Manage users’

• Select ‘I want to delete or change an administrator (requires signature)’

• Avoid printing: when you’ve completed the form, you’ll receive an email with the form you’ve filled out. To avoid printing it out, you can send it back to us by email. You can do this by clicking on ‘Send email’ when you are on the corporate online bank home page

Choose what you want to delete:

• ‌Ordinary user
• ‌Administrator

• 1. Administrator: Decides all access and can administer users
  2. Orderer: Can order products
  3. Ordinary user: Cannot order products or administer users

• Click ‘Log in’ in the top right-hand corner. Enter your national identity number (11 digits)

• Log in with BankID or BankID on mobile

• Press the button ‘Corporate bank’. You’ll find it in the right column when you’re logged in to the private internet bank

• You’re now logged in to the corporate online bank and will find your user ID to the right of the home page under your name. It consists of two letters and five numbers (e.g. TB12345)

• Enter your national identity number (11 digits) and select ‘BankID on mobile’ or ‘without BankID’ (code device + personal code)

• Go to the main menu and select Settings - BankID - New personal password

• Follow the steps to be sent a single-use password by text message

• Here are instructions with screenshots:

  How to create a new personal password for BankID (PDF, Norwegian)

First we need to know where you got your BankID from:

• ‌From DNB
• ‌Other bank

• With code device:

  1. Enter the 6-digit single-use code from the code device
  2. Enter your personal password consisting of at least 8 characters

• With the BankID app:

  1. Click on the notification that appears on your phone to open the app. If you haven’t turned on notifications, you’ll need to open the app yourself
  2. Authorise the request in the app
  3. Go to the log in window in the online bank and enter your personal password consisting of at least 8 characters
• You’re now logged in to the corporate online bank

• Click on ‘Log in’ in the top right-hand corner of the page, fill in your user ID which consists of two letters and five numbers (e.g. TB12345).

• Select BankID on mobile. Enter your 8-digit mobile phone number

• Compare the reference in your web browser to the one that appears on your phone

• Enter the 4-8 digit ID PIN that you created

• You’re now logged in to the corporate online bank

• NB: From 1 September, BankID on mobile will gradually be phased out and replaced by the BankID app.

• Choose the ‘Without BankID’ log in method

• Enter the single-use code (6 digits) from the code device

• You’ll now be logged in

• Private mobile banking app or online bank:

  You can block the company card in the retail mobile banking app under the heading Me - Cards, or in the private online bank under Banking and loans - Block or unblock cards.

  You can log in to the online bank yourself even if you don’t have a retail customer relationship with us.

• The corporate mobile bank:

  You can easily block your corporate card in the corporate mobile bank.

• Start a chat with us:

  Log in to the corporate online bank and start a chat, and we’ll block your corporate card.

  Note: Only the administrator in the online bank, managing director, or cardholder can block cards.

Select the one that applies:

• ‌Find PIN
• ‌Block cards