Frequently asked questions
Incoming payment vouchers
You will find incoming payment vouchers in the corporate online bank under the tab Payments - Incoming payments. Select the period and click Search.
You will also find vouchers for both incoming and outgoing payments under New Account information/Recent transactions in the corporate internet bank.
Is it regarding an incoming payment with KID number?
If all incoming payments with KID number in a sum post are not read into the accounting system, it’s most likely that the wrong KID number was entered against the payment.
You’ll need to open the file manually in your accounting program to find the payment details, and then use these to find the sender in the Nets’ Archive in the online bank.
Vouchers
The voucher’s location in the online bank depends on how the payment was made.
How to find vouchers (2:43 mins, Norwegian)
How to do it:
Select Account in the main menu. Under the tab Account information select ‘New account information’/‘Recent transactions’
Select the relevant account and date and click ‘Display overview’
Find the relevant payment and click on the magnifying glass under ‘Details’
If the voucher is not there, you can search for a voucher in the online bank under Payments - Incoming payments, or in the archive. You will find the archive under Payment - Archive.
Read more about:
I can’t find the year-end statement
If you can’t find the year-end statement for the account in question, contact the administrator in your online bank. You will find a list of the administrators on the right hand side of the start page in the corporate online bank.
Tip! Year-end statements are only produced if earned interest exceeds NOK 1. We recommend that you use your last account statement. This also shows your balance and earned interest in the same way as the year-end statement.
Year-end account statement
How to find year-end statements (1:44 mins, Norwegian)
How to find year-end account statement:
Click on the information button (i) in the top right of the online bank and select Archive
Select message type Account statement/Year-end statement
Select account number, period and clickSearch"
In the archive in the online bank, you’ll find year-end statements going back 10 years.
Annual loan statement
Only administrators in the corporate online bank can retrieve year-end statements for loans. You can see who the administrators are on the right hand side of the online bank start page.
How to find year-end statements (1:44 mins, Norwegian)
How to find annual loan statement:
Click on the information button (i) in the upper right-hand corner of the online bank and select Archive
Select message type Year-end statement
Select the organisation number, period and clickSearch"
In the archive you’ll find year-end statements going back 10 years.
Credit cards - DNB Corporate Mastercard
Year-end statements are only produced for cardholders with personal liability and who have activated the partial payment option. The year-end statement is sent to the cardholder by regular post.
If you have any questions, get in contact with DNB Corporate Mastercard on tel: 21015001 or email: kundeservice@corporatemastercard.no
Defined-contribution pension/occupational pension - DNB Liv
Information is retrieved from the customer portal to DNB Liv via Other services - Pensions and personnel insurance - Administer agreements. These year-end statements become available during week 4.
How to do it:
Select Reports on the left side in the menu, select Type of report and click on Invoice history/Statement.
Select desired format and date range
Click Create report
NB! The portal is only available for customers who have a pension or personnel insurance with us. If you have any questions or need help with access, you can contact DNB Liv at 915 04800 (08:00-18:00)
Factoring
The year-end statement for factoring is sent by regular post and is not available in the online bank.
Equity trading service/Euronext Securities Oslo (VPS)
All users can download the year-end statement under Other services - Investor services - Mailbox. These year-end statements become available in the archive during week 8.
Do you not have access?
Mutual funds
Administrators in the online bank can obtain the year-end statement via Archive - Year-end statement. These year-end statements become available in the archive during week 3.
If the statements are not shown here, they will be sent by regular post as soon as they are produced.
Guarantees
These year-end statements become available in the archive in the online bank during week 4.
If the statements are not shown here, they will be sent by regular post as soon as they are produced.
NB! The year-end statement is only available to administrators. You’ll see who is an administrator on the right hand side in the online bank.
Accounts in other countries
Countries outside of Norway that produce year-end statements send these out by regular post.
If you need help with foreign accounts you’ll find contact information here:
Travel insurance
The year-end statement for travel insurance is sent by regular post and is not available in the online bank.
Other year-end statements
Year-end statement
Useful to know:
- Year-end statements are only produced if earned interest exceeds NOK 1. If earned interest is less than NOK 1, you can use your last statement. This also shows your balance and earned interest in the same way as the year-end statement
- Year-end statements are NOT produced on sub-accounts in a group account system. The bank only calculates interest on the top account, and this is the only one a year-end statement is produced for
- Annual account statements are only produced for Norwegian accounts in the online bank
Select which year-end statement you’re looking for:
Bank statements
You’ll find statements in the corporate online bank under the main menu ‘Account’ – ‘Account statements’. You can retrieve account statements going back up to ten years in the Archive.
If you’d like an overall summary of transactions in your account, you can find this by:
How to find recent transactions (2:08 min)
How to do it:
Go to the menu option ‘Account’ and select ‘New account information’/‘Recent transactions’
Select the relevant account and date and click ‘Display overview’
Here you’ll be able to search transactions from up to 2 years ago, although the maximum search period is 1 year at a time.
If you wish to print or export the information you can do this by clicking ‘Print’, ‘To Excel’ or ‘To CSV’ File at the top of the page.
Select what you’re looking for:
Change for one user
Select Administration in the main menu. Under the Rights tab, select Accounts
Enter the user ID or name
Click ‘Search’
Tip! If you’re not able to change the rights for a user, check if you’ve removed the tick for ‘All users - all accesses’.
To do this, go to the Administration menu option, then Administrate and select User. Here, remove the tick for “All users – All rights”, and click Save.
When this tick is removed, you can assign rights to users.
Change for multiple users
Click on Administration in the main menu. Under the Rights tab, select Accounts
Select the account you want to change the rights for and click Search
You can then change the rights for all users
Tip! If you’re not able to change the rights for a user, check if you’ve removed the tick for ‘All users - all accesses’.
To do this, go to the Administration menu option, then Administrate and select User. Here, remove the tick for “All users – All rights”, and click Save.
When this tick is removed, you can assign rights to users.
One or more users
When logged in to the online bank, administrators can share rights with other users in the accounts.
How to share rights in the corporate online bank (2:24 mins, Norwegian)
Select the one you need:
Accountants
Authorisation is required in order to give or get access to an account in another company. You can choose to give just read-only access, or whether the account can be loaded in another online bank.
How to give authorisation in the online bank (0:52 mins, Norwegian)
How to do it:
Select Administration in the main menu. Under the Buy and order tab, select Assign/Receive account authorisation
Fill out the information about the proxy or principal, the accounts the company will have authorisation to access, and which rights will be included in the authorisation.
Choose whether the agreement should be signed with eSigning or manually. We recommend using eSign with BankID for a quicker process
eSigning is sent out after one working day and the authorisation is ready one working day after the signing is complete.
If you need to provide authorisation but don’t have corporate online banking, the other party must order this from their online bank.
Who will have access to the accounts?
Add a new user
Only administrators can create users.
How to create a new user (2:06 min)
How to do it:
Select Administration in the main menu. Under the Buy and order tab, select ‘Manage users’
You now have four options. Select ‘Add a new user’
Enter the national identity number, the name of the user and your contact information.
Once the user has been created, you need to assign rights to the user
Change to administrator
You can assign a user the role of administrator and/or orderer. The person must be registered as a normal user before you can follow the steps below.
How to change users (1:28 mins, Norwegian)
Go to Administration in the main menu. Under the Buy and order tab, select Manage users
Select ‘I want a user to be given administrator/orderer access (requires signature)’
When you’ve filled out the form, you’ll receive a receipt for what you’ve ordered and the agreement will be sent out for eSigning, normally within one working day.
The changes will be ready one working day after the signing with BankID is complete
Tip! If you do not know the user ID of the user you want to delete, you will find a list of users by going to Administration - Privileges – Manage users.
Ordinary user
How to delete a user (1:28 min)
Select Administration in the main menu. Under the Buy and order tab, choose “New, change, delete user”
select ‘I’m an administrator and want to delete a user’
confirm deletion by completing the form.
Tip! If you don’t know the user ID of the user you want to delete, you’ll find a list of users by going to ‘Administration’ - ‘Privileges’ – ‘Manage users’
Administrator
How to delete an administrator (2:14 min)
Select Administration in the main menu. Under the Buy and order tab, select ‘Manage users’
Select ‘I want to delete or change an administrator (requires signature)’
In step 1: Fill in contact info
In step 2: Select “delete user”
In step 3: Select to sign in with BankID
Step 4: This is a summary of how you tick off that you have read and accepted the terms and conditions (after you have read them).
Done! What happens now?
When the agreement is ready to sign with BankID, you’ll get an email and a text message from us. Normally within one working day.
The agreement must be signed in accordance with the certificate of registration.
Tip! If you do not know the user ID of the user you want to delete, you will find a list of users by going to Administration - Privileges – Manage users.
Delete user
Only one administrator in the online bank can delete a user. You’ll see who your administrator is on the right of the corporate online bank’s home page.
Choose what you want to delete:
User roles explained
In the corporate online bank we have different user roles which will determine what the person gets access to do in the online bank. Note that a person can have several roles in combination.
- Administrator: Decides all access and can administer users
- Orderer: Can order products
- Ordinary user: Cannot order products or administer users
Tip! You’ll see who is an administrator on the right of the corporate online bank’s home page.
In the corporate online bank we have different user roles which will determine what the person gets access to do.
Choose what you want to do:
Forgotten user ID
If you’ve forgotten your user ID or cannot log in to the corporate online bank, you can switch the online bank from retail to corporate
Click “Log in” in the top right. Enter your national identity number (11 digits)
Log in with BankID or BankID on mobile
Press the “Corporate Online Bank” button You’ll find it in the right column when you’re logged in to the private online bank
You’re now logged in to the corporate online bank and will find your user ID to the right of the home page under your name. It consists of two letters and five numbers (e.g. TB12345)
From DNB
If you have any other log in options (e.g. BankID on mobile) you can log in to your private online bank and get a single-use password sent by text message.
Enter your national identity number (11 digits) and select ‘BankID on mobile’ or ‘without BankID’ (code device + personal code)
Go to the main menu and select Settings - BankID - New personal password
Follow the steps to be sent a single-use password by text message
Here are instructions with screenshots:
How to create a new personal password for BankID (PDF, Norwegian)
If you don’t have any other log in options, you can get in touch with us on +47 915 04800.
BankID from another bank
If you’re using BankID from another bank, you’ll need to contact the bank that has issued your BankID. They’ll be able to help you change your password.
Forgotten personal password (BankID)
First we need to know where you got your BankID from:
BankID
Start by clicking ‘Log in’ in the top right-hand corner of the page, fill in your user ID which consists of two letters and five numbers (e.g. TB12345).
You can log in with BankID in two ways. You can switch between these two methods by clicking on “Select other BankID”.
How to log in to the online bank (1:27 min)
With code device:
- Enter the 6-digit single-use code from the code device
- Enter your personal password consisting of at least 8 characters
With the BankID app:
- Click on the notification that appears on your phone to open the app. If you don’t have notifications turned on, you’ll need to open the app yourself
- Authorise the request in the app
- Go to the log in window in the online bank and enter your personal password consisting of at least 8 characters
You’re now logged in to the corporate online bank
BankID on mobile
How to log in to the online bank (1:27 min)
Click on ‘Log in’ in the top right-hand corner of the page, fill in your user ID which consists of two letters and five numbers (e.g. TB12345).
Select BankID on mobile. Enter your 8-digit mobile phone number
Compare the reference in your web browser to the one that appears on your phone
Enter the 4-8 digit ID PIN that you created
You’re now logged in to the corporate online bank
NB: From 1 September, BankID on mobile will gradually be phased out and replaced by the BankID app.
From and including 1 September 2022, BankID on mobile will gradually be phased out and replaced by the BankID app. This means that from this date you will no longer be able to order a new BankID on mobile. The code device will still be used.
Without BankID
You can only log in without BankID with a DNB code device
How to log in to the online bank (1:27 min)
Choose the ‘Without BankID’ log in method
Enter the single-use code (6 digits) from the code device
You’ll now be logged in
We recommend that you log in with BankID. Remember that you can also use BankID and BankID on mobile from another bank to log in to the corporate online bank.
There may be several reasons that you can’t log in.
Select the suitable option:
Activate new card
If you have received a new card, this must be activated the first time you use it. You can activate it either in a terminal or by shopping online.
Physical payment terminal: Insert the card in the terminal and enter your PIN.
Online: Approve the payment with BankID. If you are shopping online and the merchant does not allow you to approve with BankID, the card will not be activated, and the payment will not go through either.
Tip! You will find the PIN in your private online bank.
Corporate card with BankAxept/Visa
If you’ve forgotten the PIN for the corporate card, you’ll find it in the private mobile banking app or online bank. You’ll find it under Settings and Show PIN in the main menu.
You don’t need a retail customer account in DNB to show your corporate card’s PIN. All you need is BankID or BankID on mobile.
Corporate card with BankAxept/Visa
There are several ways to block corporate cards:
Private mobile banking app or online bank:
You can block the company card in the retail mobile banking app under the heading Me - Cards, or in the private online bank under Banking and loans - Block or unblock cards.
You can log in to the online bank yourself even if you don’t have a retail customer relationship with us.
DNB Corporate app:
You can easily block your corporate card in the DNB Corporate app.
Start a chat with us:
Log in to the corporate online bank and start a chat, and we’ll block your corporate card.
Note: Only the administrator in the online bank, managing director, or cardholder can block cards.
Can’t log in?
Call us on +47 915 04800 to block a card.
Corporate card with BankAxept/Visa
There are two different debit cards. A corporate card with Visa which can be used for paying online and abroad, and corporate card with BankAxept that can be used to deposit or withdraw money.
Select the one that applies:
DNB Corporate Mastercard
You can easily find your PIN code in the Corporate Card app under the Services menu option.
You can also block and order a new card in the app.
You can contact DNB Corporate Mastercard customer services on +47 21 01 50 40.
Which card does it concern?
IBAN
IBAN stands for International Bank Account Number and is an international standard for account numbers.
What to do:
You can find the IBAN on your bank statement or by using the IBAN calculator.
BIC/SWIFT
BIC stands for Bank Identifier Code and is the code that identifies the bank. BIC is also called SWIFT, and is required when making payments to a number of countries, and always when using IBAN.
BIC/SWIFT addresses consist of 8 or 11 characters
DNB’s BIC (SWIFT) address is DNBANOKKXXX
If you want to receive money from abroad, or a different currency from someone else in Norway, you’ll need to give this to the sender:
We have made changes to the card portfolio.
During March 2022, cardholders will be sent new cards. It is important that the old cards be cut into pieces, and you start using the new card.
The PIN for the new cards will be the same as the old ones.
Help pages
Useful shortcuts
Are you stuck in the online bank?
Here are some simple step-by-step guides and videos on the most frequently asked questions related to e.g.:
- Logging on
- Payment and documentation
- Users, authorisation and privileges
Changes to BankID on mobile phones
From 1 September 2022, BankID on mobile will gradually be phased out and replaced by the BankID app.
This means that from this date you will no longer be able to order a new BankID on mobile. The code device will still be used.
Contact us
Call the corporate department
by phone on +47 915 04800
Chat with us
Our chatbot Aino is available to answer your questions 24 hours a day.
If you open a chat in the online bank and Aino doesn’t know the answer, you’ll be able to continue the chat with an adviser during the corporate department’s opening hours.
Notification of unacceptable circumstances
Unacceptable circumstances include circumstances that are in breach of legal rules (laws, regulations etc.), DNB’s written ethical guidelines (Code of Conduct) or ethical norms to which there is broad adherence in society.
For customers who are deaf or hard of hearing
We are available through digital services such as chat and contact forms when you are logged in to the online bank, in addition to text message services.
If these services cannot be used, we can be contacted by telephone using Text telephone 149 (Telenor), Image interpretation service (NAV), and via our appointment booking form above.