• Become a corporate customer
  • Call +47 915 04800
  • Chatbot
  • Help and advice

How can we help you?

  • Private
  • Business

Frequently asked questions

Help pages


ERP and integration

Useful shortcuts

Are you stuck in the online bank?

Here are some simple step-by-step guides and videos on the most frequently asked questions related to e.g.:

  • Logging on
  • Payment and documentation
  • Users, authorisation and privileges
Fix it yourself easily

Changes to BankID on mobile phones

From 1 September 2022, BankID on mobile will gradually be phased out and replaced by the BankID app.

This means that from this date you will no longer be able to order a new BankID on mobile. The code device will still be used.

Read more

Contact us

Call the corporate department

by phone on +47 915 04800

Chat with us

Our chatbot Aino is available to answer your questions 24 hours a day.

If you open a chat in the online bank and Aino doesn’t know the answer, you’ll be able to continue the chat with an adviser during the corporate department’s opening hours.

Notification of unacceptable circumstances

Unacceptable circumstances include circumstances that are in breach of legal rules (laws, regulations etc.), DNB’s written ethical guidelines (Code of Conduct) or ethical norms to which there is broad adherence in society.

Read more

For customers who are deaf or hard of hearing

We are available through digital services such as chat and contact forms when you are logged in to the online bank, in addition to text message services.

If these services cannot be used, we can be contacted by telephone using Text telephone 149 (Telenor), Image interpretation service (NAV), and via our appointment booking form above.

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Head office

Dronning Eufemias gate 30

0191 Oslo, Norway

Postal address


PO Box 1600 - Sentrum

0021 Oslo

Org. no.


984 851 006

DNB Websites

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