How can we help you?

Frequently asked questions

I can’t log in

In that case you’ve probably turned off notifications on your mobile.

Open the BankID app and turn on notifications by tapping the message located on the home screen.
You’ll then get a shortcut into the app every time you need to approve a request.

Remember to select BankID (not BankID on mobile) when using the app.
If you are logging in with BankID app for the first time, you must select the app as a method.
Click on “Choose another BankID” under the one-time passcode field.
Select the desired code app in the list.
This choice will be remembered for next time.
Tap through and follow the instructions on your mobile phone.

You can easily move the BankID app to your new phone.

Download BankID app on a new phone.
Activate BankID app on a new phone with the BankID app on your old phone.
The BankID app is now ready on your new phone.

If you don’t have access to your old phone, you need to activate the app with BankID or BankID on your mobile phone.

BankID app

I have problems with:

Forgotten my personal password

If you have any other login options than BankID you can log in to the online bank and get a single-use password sent by text message.

Before logging in, you can check out this guide:
How to create a new personal password for BankID (PDF, Norwegian)
Log in to the online bank.
Go to “Settings” and select “BankID”.
Click on "New password" and follow the steps.

If you don’t have any other login options, you can call us on +47 915 04800 and we’ll be happy to help.

Create a new personal password

BankID is blocked

If you have your four-digit personal code, you can log in to the online bank by using the “Without BankID” method.
Go to “Settings” and select “BankID”.
Click on “New password” and follow the steps.

If you cannot log in, you can contact us on +47 915 04800 and we’ll help you.

Create a new personal password

Problems with your password

The code device is blocked

If you log in to the online bank, we can help you via chat. You can also get in touch with us on +47 915 04800.

The code device is lost or the battery has died

You can order a new code device by logging in to the online bank and starting a chat with us, or by using our order form.

If you cannot log in, you can contact us on +47 915 04800 and we’ll help you.

The old code device stops working shortly after you have ordered a new one. Old code devices can be recycled with small electrical appliances

Problems with the code device

BankID

I have problems with:

From 1 September, we will not be able to activate new access to BankID on mobile. This means that if you change mobile subscriptions, change SIM cards or buy a new mobile with eSIM after 1 September, you will also lose access to BankID on mobile.

Important information for those who use BankID on their mobile phone
From and including 1 September 2022, BankID on mobile will gradually be phased out and replaced by an app. This means that if you buy a new mobile, change subscriptions or SIM card after 1 September, you will also lose access to BankID on mobile

Important information for those who use BankID on their mobile phone

From and including 1 September 2022, BankID on mobile will gradually be phased out and replaced by an app. This means that if you buy a new mobile, change subscriptions or SIM card after 1 September, you will also lose access to BankID on mobile

BankID on mobile

I have problems with:

Personal code

If you have forgotten your personal code, and can log in to the online bank in another way, you can create a new personal code yourself.

Log in to the online bank using the link below.
Create a new personal code and confirm the change.
Your new personal code is ready for use after the next login.

If you cannot log in, you can call us on +47 915 04800 and we’ll help you.

Create a new personal password

The code device is blocked

If you log in to the online bank, we can help you via chat. You can also get in touch with us on +47 915 04800.

The code device is lost or the battery has died

You can order a new code device by logging in to the online bank and starting a chat with us, or by using our order form.

If you cannot log in, you can contact us on +47 915 04800 and we’ll help you.

The old code device stops working shortly after you have ordered a new one. Old code devices can be recycled with small electrical appliances

Order a new code device

Problems with the code device

Without BankID

I have problems with:

Logged in before

What are you trying to log in with?

Never logged in before

You must have an online banking agreement in order to log in.

The online bank gives you a full overview of your finances, and you can perform banking services quickly and easily. When you order an online bank agreement, you also get access to our mobile banking app.

Order online banking agreement

There may be several reasons why you can’t log in. If you have:

How to create a new personal password for BankID

Your personal BankID password can be changed in two ways:

1. In the BankID app using ID-check. See guide (Norwegian only)

2. In the online bank by logging in with a personal code and code device. You will then receive a one-time password via SMS and can create a new personal password.

How to create a new personal password for BankID in the online bank. 2:13 min

If you need help changing your personal password, contact us at 915 04800 and we will assist you.

How to create a new personal password for BankID

I want to block my BankID

If you suspect that someone has become aware of your BankID password, you should change the password immediately.

This can be done by logging in to the online bank, then selecting Settings – BankID – New password.
You can also block your BankID if you suspect that someone has taken control of it.
If you need urgent help blocking BankID, you can call us on +47 915 04800 and we’ll help you.

I want to become a customer

I want to order or replace a card

Block cards in the online bank

Go to “Everyday banking and loans” and select “Block or Unblock cards”.
Find the card you want to block, click on “Shortcuts” and select “Block cards”.
Confirm by clicking on “Block cards”.

Block cards in the mobile banking app

Go to “Me” and select “Cards”.
Click on the card you want to block.
Confirm by pressing the button to the right of Block cards.

Block cards

If your card is lost, it must be blocked immediately.

You can block and replace your card in the online or mobile banking app. Alternatively, you can start a chat with us, or call us on +47 915 04800.

Replace existing cards in the online bank

Go to Everyday banking and loans and select Replacement card.
Find the card you want to replace.
Click on Shortcuts and select replace card.
Read the information and confirm by clicking Replace card.
You will normally receive a new debit card within a week.
You can use your old card until you start using the new one. You keep the same PIN code.

Order a new card in the online bank

Go to “Everyday banking and loans” and select “Order card”.
Choose what you want to order from the list.
Follow the steps and confirm the order.

Order or replace cards in the online bank

Replace cards in the mobile banking app

Go to “Me”, select “Cards” and press “Order new card”.
Find the card you want to replace, click “Shortcuts” and select “Replace card”.
Read the information and confirm by clicking "Replace card".

You will normally receive a new debit card within a week.

You can use your old card until you start using the new one. You keep the same PIN code.

Order or replace a card

You can replace your card in the online bank or mobile banking app.

In the online bank you can also order an extra debit card or a debit card for an account you haven’t had a card for before.

If your card expires soon, you do not need to do anything. We automatically send a new card in the post well in advance of the expiry date.

You can easily block and order a new card in the online and mobile banking app.

I want to:

Making and receiving international payments

Information you need to send a payment

The recipient’s account, name and address
Europe and some others require IBAN, see which countries require an IBAN.
Currency you wish to pay in.
For amounts over NOK 100 000: see information The Norwegian Foreign Currency Register.

Sender uses your IBAN. Find your IBAN.
Sender must use DNB’s BIC/SWIFT: DNBANOKKXXX.
Name and address of your account.
From other countries, more information may be necessary.
Contact us for help.

Submission deadlines, valuation and delivery times:

To a foreign country

From a foreign country

Price list for payments to/from abroad

You can find your own IBAN on your bank statement, in the online bank under Account terms and conditions or by using the IBAN calculator.

The bank’s address: DNB Bank ASA, Dronning Eufemias Gate 30 191 Oslo

IBAN calculator

In your online bank, you can make payments to and from abroad.

My payment has stopped

You can reactivate the payment when logged in to the online bank

Log in using the link below.
Go to Everyday banking and loans and select Payment overview.

A payment that is to be made from the account can be stopped for various reasons.

The most common reasons are:

- insufficient funds in the account when the payment is due to be made from the account
- the maximum amount of the AvtaleGiro agreement is lower than the due amount and must be increased in order for the due amount to be charged to your account.
You can reactivate the payment logged in to the online bank.

How do I become a customer at DNB?

Shortcuts

Logging in

Payments

Account

Cards

Savings and pensions

Loans

Insurance

Equity trading service

Online security

Useful links

Contact us

Customer Services - Retail

Call us on +47 915 04800

Opening times

Monday–Sunday07:00–23:00

Book an appointment with us

You can book an appointment to get advice on loans and insurance at one of our branches.

Book an appointment with us

Ask our chatbot

Our chatbot Aino is available to answer your questions 24 hours a day.

If you open a chat in the online bank and Aino doesn’t know the answer, you’ll be able to chat with an adviser during the customer service centre’s opening hours.

Wish to make a complaint?

Please get in touch and we’ll be happy to help.

Notification of unacceptable circumstances

Unacceptable circumstances include circumstances that are in breach of legal rules (laws, regulations etc.), DNB’s written ethical guidelines (Code of Conduct) or ethical norms to which there is broad adherence in society.

For customers who are deaf or hard of hearing

We are available through digital services such as chat and contact forms when you are logged in to the online bank, in addition to text message services.

If these services cannot be used, we can be contacted by telephone using Text telephone 149 (Telenor), Image interpretation service (NAV), and via our appointment booking form above.

How can we help you?

Frequently asked questions

Shortcuts

Useful links

DNB status

Simple everyday banking

Complaints

Agreement terms and conditions

Contact us

Call us on +47 915 04800

Book an appointment with us

Ask our chatbot

Wish to make a complaint?

Notification of unacceptable circumstances

For customers who are deaf or hard of hearing