Customer service for personal customers

Frequently asked questions

I need a Personal code to log in to the Internet bank. How can I genereate one?

You can do this in the Internet bank. Log in using either BankID or BankID mobile. Choose Settings and Personal code in the menu. Enter a 4 digit code of your choice and click Confirm. Your new Personal code is ready to use.

You are also welcome to call us 24 hours a day, every day on 915 04800. From abroad, please call +47 915 04800

How can I find the PIN code for my debit or credit card?

You can retrieve the PIN code for your cards in the Internet bank.
  • Log in, choose Banking & loans and View PIN code in the menu
  • Click the dropdown menu and choose your preferred card and expiry date
  • Click Confirm and follow the on-screen instructions

I need to open a new account. How can I do this?

You can open a new account in the Internet bank.
  • Log in, choose Banking & loans and Open new account in the menu
  • Select the type of account you wish to open and click the Open button to continue
  • Follow the on-screen instructions, accept the account information and click Confirm
Your new account is then ready for use.

How do I find my IBAN number?

The IBAN is specified in your bank statement. You can find it in your Internet bank.

You can also generate your IBAN number here

Change of address

If you have recently moved within Norway, the change of address must be reported to the Norwegian National Population Register. Our systems are automatically updated based on the changes made in the Register.

Please visit Norwegian Tax Administration for further information

Internet bank login

Having trouble logging in to the internet bank or just curious to know more about BankID or BankID on your mobile?

Read more about different login methods and frequently asked questions

How to submit a complaint

If you discover transacions, charges or fees that are unknown to you, or you wish to give us feedback regarding our advisory service, we wish to hear from you.

Read more about disputes and complaints
Call us
+47 915 04800
24 hours a day, every day.

English speaking advisor?

Please let us know the next time you are in contact with the bank. We will then make sure that you are connected to an English-speaking adviser the next time you call us.