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Information about your customer relationship

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We are committed to your security and have a responsibility to protect you from financial crime, and to prevent money laundering and terrorist financing.

Verify your identitiy here

For Private customers

Log in with user ID to verify your identitiy.
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For Corporate customers

If you have access to the corporate online bank, you can upload a photo or copy of your ID yourself. The administrator of the online bank can upload photos or copies on behalf of people who do not have access. 

Log-in to the corporate online bank

We must therefore be absolutely certain that the information we have about you is correct. This is why we ask our customers to verify their identity again.

 

There are several ways to verify your identity:

You can do it electronically with the BankID app, your mobile phone and PC/tablet, and valid proof of identity.

With the ID check feature in the BankID app you can submit your proof of identity to us securely and efficiently, without having to show up at the bank to prove who you are.  
For most people, the fastest way will be to identify themselves with the BankID-app. Instructions

All you need is:
  • a valid passport or
  • Norwegian National ID card or EU/EØS ID-card
You can download the BankID app in the App Store (iPhone) or Google Play (Android). 

The app requires the following operating system:
  • iPhone: iOS 13 or later
  • Android: 7.0 or later 
You can use one of the following proofs of identity:
  • Norwegian or foreign passport (not emergency passports) 
  • Norwegian immigrant’s passport
  • Norwegian refugee travel document
  • Norwegian national ID card 
  • EU/EØS ID-card

BankID app: if you log in to the online bank with a PC, you need to identify yourself as follows:

1. Download the BankID-app from App-store or Google play

  • It can be downloaded from the App Store for Apple Iphone or Google Play for Android phones. You can find the app by searching for "Bankid".
  • If you have already downloaded it, you can proceed to the next step.
  • Once you have downloaded BankID, you do not need to spend time activating the BankID app. It is already ready to do digital ID check.
  • Remember that the app requires that you have updated your phone: iPhone must be iOS 13 or later Android must be 7.0 or later

2. Have ready a valid passport

Remember!
  • The expiration date of the identification must not have passed. 
  • Emergency passports are not approved.

3. Log on to the online bank

  • If you use a PC to access the online bank, you will be asked to scan a digital QR code with your mobile phone. 
  • You will find the QR code in a message in your mailbox in the internett bank. 
  • You can find the mailbox by clicking on the green information icon at the top right.

4. Access the BankID-app and choose "Are you going to do an ID check"?

  • Press Continue
  • Scan the QR code you have on your PC
  • Place the QR code inside the white frame on your mobile phone screen.
  • Choose the kind of proof of identity you have – passport or ID card.

5. Follow the steps on consenting to the use of personal data

  • Scan your passport or ID card. 
  • Place the photo page of your passport within the white frame on your mobile phone screen. 
  • Use the guiding lines to place the photo in the right position. 
  • The code at the bottom of the passport will light up in green when it is properly positioned. 
  • You will automatically be taken to the next step.
  • Close your passport. 
  • Place your phone over the passport as shown in the picture. 
  • Move your phone slightly until you see that the passport is being read. 
  • The passport will be read electronically. You will then automatically be taken to the next step.
  • Scan your face. You can keep your glasses on. Your phone will let you know if you’re too far away or too close. 
  • Once the picture has been taken, you’ll see a flashing, coloured light.
  • You’re all done! When you press ‘OK’, you return to dnb.no.
 

Frequently Asked Questions

Why is the bank asking for proof of my identity?

We are required by the Norwegian authorities to obtain up-to-date information from our customers to confirm their identity. We are doing this now by requesting a copy of a valid proof of identity. We do this to ensure that our customers are not exposed to financial crime, and to prevent money laundering and terrorist financing. Of course, we would like this process to be as smooth as possible for our customers.

We only obtain information/documentation if it’s strictly necessary and in accordance with rules and legislation. If you’ve been contacted it’s because insufficient information or documentation has been registered for you, and we therefore need updated information.

What happens if I don't provide the requested information?

As a bank, we have a duty to know our customers and must therefore obtain various information about them. The first step is to collect this information from the customers themselves, and we will then compare the information with, e.g., passports or other valid proof of identity and other sources. If a customer does not want to provide the information required, banks could be obliged to refuse to establish, or to terminate, the customer relationship.

What is valid proof of identity?

The following is considered valid proof of identity:
Norwegian or foreign passport Norwegian immigrant’s passport Norwegian refugee travel document
Norwegian national ID Card 
EU/EØS ID card
Norwegian drivers’ licence issued after 1 January 1998
Norwegian bank card with photo ID, from a different bank.

Remember! Your proof of identity (ID) must not have expired. Bank cards must be from another bank. DNB bank cards will not be accepted.